Technical Lead

WHO WE ARE

At AVI-SPL VideoLink, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!

WHAT YOU'LL DO 

The Technical Lead will support studio, auditorium, and event production facilities for an established global technology client. This key role is responsible for:

• overseeing the day-to-day regional video engineering operations, maintenance, and troubleshooting all aspects of the client’s production facilities and control rooms;
• partnering with the internal events, client, and event management teams to collaborate on the technical support needs for events; and
• fulfilling various operation roles based on the scope of production requirements.

DAY-TO-DAY RESPONSIBILITIES

Technical Management

• Oversee the regional technical operations for a team responsible for providing high-quality and customized live event experiences through professional quality video, audio, lighting, and presentation to allow the client and external partners to connect and communicate their message in a distinct and technologically innovative way to colleagues and customers alike.   
• Collaborate with event team on technical broadcast approach and design of productions.
• Develop and document best practices for all regional event spaces including production operations and technology configuration to ensure top level of production quality and consistency.
• Implement regional preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
• Perform and execute onsite quarterly and annual maintenance for all sites within regional assignment.
• Serve as the first-tier escalation point of contact for all equipment troubleshooting, service and maintenance needs
• Make sure all discrepancies are communicated and resolved to the clients’ satisfaction and in a timely manner.
• Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
• Support the assessment and recommendation of solutions about functionality of studio and event spaces based on operational requirements and event scope.  
• Provide guidance on post-mortems of webcasts and fully analyze what went right, what went wrong, and make recommendations for future improvements.
• Participate in regularly scheduled meetings with team members to ensure alignment on event procedures, scheduling, and production briefs as required.

Production Operations

• Assist in the setup and configuration of all necessary control room elements for all client productions.
• Support gathering all relevant hardware, equipment, and production assets and oversee testing and quality check on all items.
• Fill various production roles for client productions, including but not limited to:
• Technical Director
• Audio Technician
• Robotic Camera Operator
• Virtual Operator
• Graphics Operator
• Video Playback Operator
• Streaming Technician
• Lighting Technician
• Teleprompter Operator

WHAT WE'RE LOOKING FOR

Must-have skills & job qualifications

• 7 years of experience in the area of event production, broadcast, audio/visual and video production, or another similar field.
• 3 years of experience in onsite, virtual, and hybrid live events.
• Video engineering and A/V technical management experience.
• Experience with operating control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
• Knowledge of virtual production and meeting platforms.
• Ability to maintain composure and a positive attitude during high pressure situations.
• Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
• Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
• Consistent proactive preparation and timely responses to multiple channels of communication.
• Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations.

Nice-to-have skills

• Experience with Ross production environments and video switchers including Ultrix routers, Carbonite and Ultra switchers.
• Experience with audio production systems including Yamaha audio consoles, Dante audio routing networks, Shure microphones, and intercom systems.
• Experience with Panasonic PTZ Cameras.
• Familiarity with post-production software including Adobe Premiere and Final Cut Pro.
• College degree in video production, broadcasting, communications, or similar field.

OTHER REQUIREMENTS

• Valid driver’s license and safe driving record.
• Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL VideoLink offices.
• Ability to lift/carry 50lbs.
• Ability to climb ladders and perform overhead work.

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.

If your interest and skills match the needs of the position, please apply online. Compensation commensurate with experience. Please state salary expectations in cover letter.

VideoLink affirms in policy and in practice that all employment decisions will be based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation or any other factor protected by law.