Salary Job Openings

Application Support Specialist

VieMed
VieMed Salary
Lafayette, LA Full Time
POSTED ON 4/13/2024

Responsibilities:

  • Serve as the first point of contact for support requests related to the Engage patient application suite and other enterprise SaaS solutions.
  • Employ strong troubleshooting and analytical skills to diagnose and resolve application issues.
  • Work closely with the technology team to deploy, test, and update applications.
  • Document known issues and escalate them as needed; update customer-facing documentation.
  • Provide IT Help Desk support, offering solutions to both common and complex issues.
  • Offer extended coverage and participate in an on-call schedule for after-hours support as required by business needs.
  • Maintain basic tablet (Android) knowledge and assist users with any related issues.
  • Communicate with customers via phone to diagnose and effectively resolve issues.
  • Stay current with knowledge of related technologies, designs, methods, and trends.

 

Job Requirements:

  • Proven experience with Mobile Device Management (MDM), Samsung Knox preferred.
  • Strong troubleshooting, analytical, and IT Help Desk experience.
  • Outstanding interpersonal skills, focusing on helping others.
  • Self-motivated with excellent communication skills.
  • Ability to work full-time with flexibility for extended coverage and after-hours support as business needs require.
  • Experience supporting end-users and IT department team members.

 

Requirements:

  • Outstanding interpersonal skills with a focus on helping others
  • Self-motivation
  • Excellent Commutation Skills

 

Salary.com Estimation for Application Support Specialist in Lafayette, LA
$49,809 to $64,253
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