Asset Protection Associate - Tactical Team

Vigilant Asset Protection is looking for highly effective Loss Prevention Agents for Portland, OR, and surrounding areas. These agents will be assigned to teams of 3-4 agents, that focus on mitigating loss in the most effected retail locations in the market. The team of agents will work in concert with one another to disrupt external theft by observing, identifying, and apprehending shoplifters.

KEY DUTIES AND RESPONSIBILITES

· Apprehend customers involved in shoplift/theft

· Report and document all incidents timely, in an honest, objective, and fair manner

· Develop a rapport with the client and provide input to Vigilant supervisors for staffing

· Model, mentor and influence the training curriculum to maintain quality control and standards for all Vigilant personnel

· Work in teams of agents during blitz coverage in target stores

· Patrol all areas of the property, monitoring guest’s behavior for indications of theft

· Prepare detailed written incident reports to document all Security/Loss Prevention related incidents, observations, and daily activity

· Work with company and client leadership on ORC investigations and other strategies

· Report behavior that may be detrimental to the client, including theft, customer complaints, policy and procedural violations, safety violations, poor service, or unfriendly behavior

· Testify in legal proceedings to observations when required

· Professionally interact with customers of all ages, ethnicity, and background

· Maintain confidentially of all Security/Loss Prevention and property report/documents; release information only to authorized individuals

· Notify appropriate individuals in the event of injury, property damage or customer complaint

· Assist customers/employees during emergency system situations

· Monitor CCTV system where applicable

ADDITIONAL DUTIES AND RESPONSIBLITIES

· Comply with all Vigilant AP directives, policies, and procedures

· Perform all delegated tasks assigned by Loss Prevention Supervisor

· Adhere to Company standards as stated in departmental training manual

SKILLS AND QUALIFICATIONS

· Must be at least 18 years old

· High School diploma or equivalent; some college preferred

· Excellent written / verbal communication skills

· Ability to interact professional and positive manner with store management, Asset Protection team members and client associates and customers

· Able to work independently with minimum supervision

· Must be detail oriented, highly motivated, and a self-starter

· Able to stand and/or walk for long periods of time, both inside and outdoors

· Ability to work flexible hours, including nights, holidays, and weekends

· Able to pass a thorough background screen, including criminal background check

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Asset Protection: 1 year (Required)

License/Certification:

• Guard Card (Preferred)

Work Location: One location