CMA- Phone Triage

Village Health Partners is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. With a focus on patient-centered care, we prioritize building strong relationships with our patients so they can live happier, healthier lives. We have offices in Plano, Frisco, and McKinney.

We are seeking dedicated and compassionate Certified Medical Assistants to join our team as Triage MAs. You will handle inbound and outbound communications for our offices. These calls involve a wide-range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination. 

This is an onsite position. We are scheduling immediate interviews!

Essential Skills:

• Communicate via phone, online chats, emails, and faxes with patients in a professional manner
• Use pre-defined clinical protocols to obtain and document required clinical information
• Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
• Demonstrate the ability to multitask so that priority items are completed on time each day
• Appropriately escalate issues outside of existing protocols to meet the needs of the patient
• Update medical history based on the information provided by the patient
• Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
• Schedule appointments and query clinical information from the EMR (e-Clinical Works)
• Meet performance and service level criteria
• Work well with a diverse group of professionals in a team environment

Qualifications:

• Certified Medical Assistant (CMA) – Current and must be able to provide proof of certification
• Athena experience a plus
• 2-3 years related experience, preferably in a Primary Care setting
• Fluent in medical terminology & medication refill protocols
• Excellent customer service and communication skills
• Works efficiently and effectively in a fast-paced, clinic environment
• Experienced in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
• Experience with basic desktop software, medical practice management, and electronic medical record systems

We offer a competitive benefits package that includes:

• Medical, Dental, Vision
• Health Savings Account (HSA) employer contribution
• Life Insurance
• 401K with employer match
• Paid Holidays
• PTO
• Referral programs
• Short term and long term disability
• Year end bonus potential
• Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.