Senior Turnover Manager

SENIOR TURNOVER MANAGER

POSITION SUMMARY/OBJECTIVE

Senior leadership personnel at VineBrook Homes are relied upon as role models. Servant leadership is the cornerstone of this position. This role delivers at a consistently high level on operational metrics, budget performance goals and compliance standards while ensuring their markets working groups silos are achieving overall success.

Leadership attributes that align with VineBrook core values

• Hard work
• Integrity
• Communication
• Execution
• Willingness to promote and foster a positive culture that align with our cores business plan themes,both past and present
• 2020 – Integration
• 2019 – Execution & Replication
• 2018 – Accountability
• 2017 – Stability
• 2016 – Change Management
• Demonstrated ability to accurately self-audit and self-report up-line on a weekly and monthly Basis
• Ability to goal set and deliver on operational metrics
• Demonstrates effort and desire for upward growth
• Displays attributes of dependability, availability and accountability
• Is open to constructive feedback and willing to participate in discussions regarding under performance and opportunities for overall improvement
• Holds the line on current SOP and compliance execution, but is constantly reevaluating best practices and looking for areas to improve
• Leverages systems and processes to support our internal and external constituents
• Adoption and ongoing participation in our Sister City efforts resulting in mutually beneficial training and collaboration opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform all functions of the TO Manager as defined in the TO Manager job description
• Monitors overall performance by leveraging reporting to audit against goals and compliance standards
• Reports variances to budget and compliance and provides context and corrective action when necessary on weekly PIR
• Collaborates with senior leadership within Leasing, RM, and Retention on recurring basis to understand overall market headwinds and opportunities
• Assists team members to deliver on operational and budget goals
• Average max turnover cost of 2.1k
• Deliverables - clean, functional, and safe
• Develops a strong contractor base through ongoing recruiting and evaluation of current contractors and vendors
• Seeks value engineered solutions
• Evaluates pricing periodically to determine opportunities for improvement and fair market rates
• Drives vacancy loss down by completing tasks in a timely manner
• Evaluates above budget estimates with other TO managers and determines opportunities for cost savings prior to the AE task being reviewed / completed
• Reviews FCRs and pre-construction pictures to determine if the basis for the chargeback is validated prior to CAA task being reviewed / completed
• Challenges the status quo by identifying opportunities for improvement – continuous improvement and making formal recommendations up-line
• When problems are identified – the response is solution oriented – gathering the facts and deciding on best course of action to address the issue
• Has a holistic understanding of the impacts their working group has on other working groups within the market and attempts to integrate and cross-train to deliver better overall financial results
• Regularly documents processes and procedures to ensure SOPs are updated
• Interacts with municipalities and utility teams to ensure local compliance and address utility issues with Turn homes
• Ensure Turn department maintains adequate contractor base to complete turnover and occupancy goals
• Actively works to expand the vendor network in conjunction with the Service Supervisor to accomplish competitive pricing, expedited service and quality workmanship
• Constantly seeks and presents new methods, products, ideas to the Service Director to decrease turn cost, improve quality and timeliness of MR completions
• Performs duties as instructed by Supervisors

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)

• Minimum 5 years in trade, residential construction, or apartment maintenance experience
• High school diploma or G.E.D.
• Computer skills required (e-mail, Microsoft Office, internet)
• Extensive knowledge of estimating and bidding processes
• Ability to manage multiple tasks and job sites simultaneously
• Basic skills in trades (electrical, plumbing, carpentry, HVAC, appliance)
• Ability to direct and follow-up on vendors to achieve the desired result
• Ability to lead a team to achieve goals and work collaboratively with team members
• Ability to communicate effectively with other departments / Associates within and outside the organization
• Strong verbal and written communication and problem-solving skills
• Excellent organizational and time-management skills
• Valid driver's license is a requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

Supervises Turnover Managers.

TRAVEL

Within market to view properties. Occasionally travels to other markets for meetings, conventions, training.

OTHER DUTIES  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 
   
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law. We are also a Drug Free Workplace. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.