What are the responsibilities and job description for the Project Manager position at Vintun?
Job Description
Vintun LLC is seeking an ITSM Project Manager to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will be responsible for all aspects of contract management and client delivery. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Supports includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.
Job Tasks
- Management of project budget and employee resources.
- Management of all key performance parameters on contract including cost, schedule, and performance.
- Coordination and development of deliverables.
- Ability to schedule, facilitate, and participate in weekly client meetings and service management forums. Must be able to create meeting agendas, take meeting minutes, and record action items.
- Provide support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management.
- Ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows.
- Utilize Microsoft Office products including Word, PowerPoint, Excel, and Visio to create documentation, workflows and presentations.
- Work with a team of ITIL/ITSM SMEs to create and document Process Improvement initiatives
- Maintain documentation control using SharePoint