What are the responsibilities and job description for the Guest Service Representative position at VIP Hospitality Group?
Benefits:
Responsibilities:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional manner
- Assist guests with reservations, including room bookings and changes
- Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
- Previous experience in hospitality or customer service is preferred
- Excellent phone etiquette and knowledge of phone systems
- Multilingual skills are a plus (ability to communicate effectively in multiple languages)
- Familiarity with hotel management software is beneficial
- Strong interpersonal skills and the ability to provide exceptional customer service
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment while maintaining composure
Salary : $16 - $18
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