Entry-Level Customer Service Representative For Manufacturing Company
Experience in Manufacturing Industry a huge plus
Vip Rubber & Plastic Company, established in 1961, is looking for an outstanding customer service rep. We deal with custom rubber and plastic. Your job will include taking calls from customers, gathering information regarding requests for quotes, and quoting the job. Strong math or engineering skills is helpful for this position, along with a great attitude and ability to work in a super fast-paced environment.
We are busy! Manufacturing is picking up, so we need experienced reps to step in and start working right away.
We will train you on our system, and how to quote, so we need a fast learner who is able to adjust to many roles.
The company is located in Minden Nevada with the main office in La Habra Ca., and hours would be approximately 7-4. Its a fun environment with room to grow. We always put our customers first, so your goal should be customer satisfaction.
Core Competencies (Skills):
The candidate must have excellent:
· Math Skills
· Problem Solving
· Attention to Detail
· Communication
· Listening
· Multitasking
· Planning
· Attitude, Especially Under Pressure
· Computer Skills
· People Skills
· Work Ethic
· Grammar
Key Responsibilities:
Tasks:
1. Outside Sales Representatives will be assigned to an Inside Sales member. The Outside Sales Representative is high priority as they are face to face with our customers. The interaction is via phone, e-mail and face-to-face.
2. Communicates with customers: Phone calls and e-mails. All interactions with our customers should be met with a sense of urgency. The customer is the reason we are here. Make sure they know how important they are by responding quickly.
3. Enters RFQs into the system and makes sure that they get through the system quickly.
4. Generate new quotes as needed and requote existing parts.
5. Enters Sales Order into the system making sure that the purchase order from the customer has been sufficiently reviewed and is correct.
6. Finds answers to customer, salesperson, Quality or production questions/problems. If no solution can be found, then immediately ask customer service manager for help.
7. Creates an environment that promotes an excellent relationship between the customers, inside sales and the outside sales representatives.
8. Handles complaints if possible. If not get the customer service manager involved immediately.
9. Keeps accurate records of discussion or correspondence with customers.
10. Looks at KPIs and determines improvement opportunities
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationery/ sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $19.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Salary.com Estimation for Entry-Level Customer Service Representative in Minden, NV
$37,180 - $46,942
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