What are the responsibilities and job description for the Director of Patient Services position at Vireo Health Inc.?
Who we are
Here at Vireo Health, Inc. ( Vireo ) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 400 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!
What you will do
We are seeking an energetic and experienced Director of Patient Services to join our growing dynamic team! The Director of Patient Services is responsible for managing local dispensary Patient Care Coordinators, communicating with patients, handling customer service issues, assisting the dispensary manager and maintaining an efficient work flow during daily dispensary operations. This position will report directly to the District Manager - Retail.
Highlighted Responsibilities
- Create and maintain employee work schedules/time and attendance.
- Coordinate and execute quarterly staff meetings in conjunction with Pharmacy Manager
- Communicate organizational changes
- Plan and implement workflow systems that fulfill the mission and the goals of the department efficiently and effectively
- Plan, evaluate and improve the efficiency of dispensary processes and procedures
- Work with Human Resources and collaborate with Pharmacy Manager to interview, hire, onboard and train new dispensary team members
- Ensure department compliance with state laws, regulations, company policies and procedures, health and safety legislation, state labor laws as well as union collective bargaining agreements
- Coach, mentor and develop team members daily as well as through biannual performance reviews
- Respond to customer inquiries and complaints
- Assist with patient consultations under the supervision of a licensed Pharmacists
- Maintain inventory of dispensary supplies
- Maintain inventory control and quality assurance checks
- Plays an active role in patient support groups/events
- Report, schedule and follow up on building maintenance as needed
Qualifications
- One year of direct employee management experience
- Outstanding customer service skills
- Ability to communicate effectively with team members, patients, and health care providers
- Passionate about, and willingness to become knowledgeable about medical cannabis
- Maintain and safeguard entrusted confidential information
- Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
- Proficiency with MS Office
- Excellent communication skills, verbal and written
- Ability to work in a team environment, as well as independently
- Ability to handle multiple tasks simultaneously
- Ability to work in a fast-paced environment
- Adaptable to change in the work environment
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.www.vireohealth.com
