What are the responsibilities and job description for the Server-Commons Club position at Virgin Hotels Central Services LLC?
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
Responsibilities will include delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests.
In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Learn and retain food & beverage and menu knowledge- Take and deliver food and beverage orders
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Clear tables, carry plates to dishwashing area
- Execute fabulous guest service
- Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
- Enthusiastically describe details of food dishes and beverages at time of delivery to guests
- Be a team player!
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis- Stand for periods of 8-10 hours
- Work with others like a rock star, while constantly advocating for your guests
- Ability to communicate clearly in verbal and written English
- Comply with all safety and health department procedures, as well as, all state and federal laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
- Adhere to hotel policies including but not limited to attendance, safety, behavior
Background must-have:
Ability to work a flexible schedule- Current, legal and unrestricted ability to work in The United States
- High school or equivalent education required.
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
- Preferred: 1-2 years’ experience in a full service hospitality establishment
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