Real Time Analyst

Function: Technical Customer Support Closing Date: 03/02/2023 As a Real Time Analyst, you'll be responsible for ensuring all install and service activity is supported both pre and on the day of all installations and service visits. Meeting customer demand for both installs and service whilst upholding all internal processes. Ensuring fault repair and install quota is offered within agreed SLAs, building quota to suit demand, and assigning engineers with appropriate skills to attend customers appointments. You'll communicate with field managers on the day to alert them of any issues with their teams’ workload. Who we are So that's what you'll get up to, but what about us? Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – Broadband, TV, mobile and landline – equipping our customers out with the very latest tech. But it's not just what we do, but why we do it that really matters. Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this. At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves In order to be considered, you must have the following experience; Ability to understand data Ability to read and understand data reports Excel basic/intermediate level PC Literate Proven experience using Microsoft Packages, excel, word & outlook The other stuff we're looking for We'd also love you to bring; Excellent communication skills Organisational Skills Time Management Skills Great attention to detail What's in it for you? We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance. If you go on to be successful in your application, some of the many benefits you'll get are: 25 days annual leave, plus UK Bank Holidays. A defined contribution pension scheme, run by Fidelity, matched up to 10%. Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover. Your birthday off every year, to treat yourself. The option to buy and sell up to 5 days annual leave, to suit your personal needs. Next steps If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a face-to-face competency based interview and completion of a Saville Wave Assessment When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family. Here at Virgin Media, we help to create a digital world that makes good things happen: for our customers and the communities in which we operate. Across the UK and Ireland, we offer four multi award-winning services: broadband, TV, mobile and home phone. We’re in the process of growing all parts of our business so we can connect more customers to the things and to the people they care about. Our customers can expect the best from us. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Lightning network investment means that 17 million homes and businesses will be able to access the benefits of our ultrafast fibre optic network. Virgin Media is part of Liberty Global plc, the world’s largest international cable company. Liberty Global serves a total of 27 million customers with operations in 30 countries; together we’re making good things happen. We’ve got a big happy team and we’re about to get even bigger. Check out what career opportunities we have for you and come join the Virgin Media family!