Account Management Specialist

Overview

Now is the time to join us! 

Virgin Pulse and HealthComp are now Personify Health. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

The Account Management Specialist will support the onboarding and ongoing process for new clients and provide exceptional ongoing service to ensure client satisfaction and retention.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Be a subject matter expert in all HealthComp products that are offered to clients, including internal processes and regulatory impacts
• Work collaboratively across business functions to ensure customer needs are met
• Follow through to resolution any outstanding items
• Monitors on an ongoing basis internal performance to ensure clients needs are being met
• Maintain accurate client records
• Research, access and escalate to appropriate internal expert for client issue resolution
• Work in collaboration with HealthComp’s analytic team to analyze trends in data and make benefit recommendations based on trend analysis
• Participate and/or host client meetings as appropriate
• Organize and execute open enrollment strategy, health fairs, and employee education meetings as required
• Support Account Mangers with contract renewal process
• Collaborate with management regarding strategies for renewing accounts
• Provide market and competitive information to management to guide strategic decision-making and market positioning
• Understand and communicate regulatory changes and impacts to clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• 3 years of experience in health insurance, employee benefits, human resources, or healthcare industry
• Experience onboarding new clients and providing account-based service is ideal

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Comfortable working with HR Directors and Executives

   

• Clear written and verbal communication style and strong collaboration skills

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $26.00 per hour. Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.