Technology Training Specialist - Healthcare

About Us
Virtual Mgr ranked in the top 1500 of 2022's Inc. 5000, which is a list of the fastest-growing private companies in the nation. Virtual Mgr is a ground-breaking technology company that designs innovative mobile applications for businesses to manage labor compliance, ensure quality and mitigate risk. We serve a range of industries including commercial cleaning, dangerous goods, environmental services (hospitals), hospitality, human resources, local councils and strata management. Virtual Mgr has offices in AUS, US and the UK.

Our Mission is “To create innovative solutions to improve working lives.” We are equal parts innovative and people driven. We value relationships and we make lives easier. Our brand DNA is summed up by two core principles; innovative & customer focused.
About the Role
A Jr Implementation Specialist (Jr IS) is responsible for helping clients better understand our software and how to use it efficiently and effectively within their business. A Jr IS will train clients (all levels of employees & management) on how to utilize all aspects of the software and product within their role.
Essentially the role of a Jr IS will be to assist the lead IS with all pre-site, on-site and post-site processes including but not limited to, client calls and meetings to discuss process and plan, client-specific system setup, QA the system to find any possible errors or changes needed before travelling to site to meet the client and train all users on how to use the software.
A Jr IS role involves up to 80% travel, away from home (expenses covered), therefore is a great position for a confident and bubbly person, looking to travel, visit new cities and meet new people.
Your Responsibilities
- Support Lead Implementation Specialist/Implementation Manager with;
· Pre-implementation planning and webinars before “Go Live” date
· Set-up, build and configure client systems with specific/custom requests with BA team
· Perform on-site (or virtual) training to ensure all clients are proficient using our software (most significant part of role)
- Perform site visits to manage customer expectations and build relationships
· Support clients by reviewing/analyzing their system data within each facility
· Virtual training with existing customers where necessary
- Conduct webinars for potential clients during sales process
- Travel Required - Potentially up to 80% travel for clients implementations and account management. When not on site or travelling, you can work from home.
- Report to Implementation Manager

Required Education
- Bachelor’s Degree

Skills and Experience
- Healthcare housekeeping knowledge/experience (preferred but not essential)
- Training or group presenting skills/experience (preferred)
- Self-starting, proactive, organized, and able to manage time wisely
- Able to work remotely without continuous supervision
- Proficient in Microsoft Office Suite
- Strong communication skills
- High attention to detail
- Manage multiple clients or projects simultaneously
- Able to grasp new concepts quickly
- Confident in communicating with varying skill levels; from C-Suite to frontline

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Where are you located? (State & City)
• If any, how many years of EVS (Housekeeping) experience do you have? (Preferred)

Experience:

• Training & development: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road