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Manager Contact Center Operations

VirtualVocations
Macon, GA Full Time
POSTED ON 2/26/2024
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A company is looking for a Manager, Contact Center Operations.Key Responsibilities : Monitor contact center interactions, workflow, and metrics to ensure adherence to performance, quality, and efficiency standardsCollaborate with senior contact center operations employees to resolve complex issuesManage daily operations of contact center teams, including planning, directing, and evaluating team performance to ensure customer satisfaction, compliance, and standardsRequired Qualifications : Bachelor's degree and 5 years of related experience, or equivalent experience2 years of supervisory experience preferredExperience in managing contact center operations, including developing strategies to improve performance and employee retentionKnowledge of compliance requirements and ability to manage policies, procedures, and regulationsAbility to provide training and coaching to direct reports for operational improvement within the contact center

23 hours ago

Salary.com Estimation for Manager Contact Center Operations in Macon, GA
$78,024 to $110,480
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