Junior Account Specialist

A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, Chicago, Ft. Collins, St. Louis, Dallas, and Austin, our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

The Junior Account Specialist role presents an opportunity to join one of the fastest growing firms in the industry and is a key player on the Memphis team. This is also a unique opportunity to get a foot in the door in the Commercial insurance space and learn from the best in the business. In addition to owning the administrative duties of our upgraded Memphis office space, the Junior Account Specialist is the support system behind the operations of the client success team. 

The Ideal Candidate: 

•Lives the Virtus Core Values – brings their A game and a great attitude each day.

•Loves the details – they thrive in working with the fine print.   

•Thrives in an environment where they get to problem solve and be solution-driven daily; has a natural ability to 'just figure it out' and run on their own.

•Is a proactive, self-starter and able to discern the needs of the team and office with minimal direction. 

•Recognizes this role is people facing; must have strong interpersonal skills and a customer service mindset.

•Enjoys building relationships and working on a team - Is dependable and trustworthy.  

•Has a desire to learn and excel within the company – we are a well-funded, growth stage start-up and everyone must roll up their sleeves to take us to the next level!

Essential Duties and Responsibilities:

Administrative (70%)

•Supports the Memphis market and team with tasks as needed.

•Schedule appointments, meetings, and reservations as needed.

•Orders office supplies, opens/distributes mail and market voicemails. 

•Assists and facilitates employee engagement teams with events and communications. Runs point on the ground for In-office events. 

•Respond in a timely manner to the requests and needs of the team.

•Other tasks as needed and assigned. 

Client Success Support (30%)

•Assist in entry level insurance tasks such as data entry.

•Assists with answering client calls or returning voicemails and emails in a timely and professional manner. 

•Able to prioritize client inquiries and endorsement requests while accurately processing requests to avoid additional work. 

•Assist on all accounts, managing key processes that serve clients and undertaking the client-facing and internal activities related to these processes.

•Assists Account Manager(s) and Account Executive(s) as needed. 

•Ensures that account data supports the integrity of company and agency tracking systems.

•Acts with responsiveness, urgency, and professionalism in all client matters.

•Accepts accountability for the quality of their work and can work well within the Commercial Division.

•Other tasks as needed and assigned. 

Education, Experience and Other Preferred Items: 

•Availability to work from 8am – 5pm CST Monday through Friday. 

•Bachelor’s degree (or degree in process), in business administration or related field and/or years of experience equivalent.  

•Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems. 

•Position requires direct communication with clients; therefore, strong written and oral communication skills, with a commitment to impeccable customer service are required. 

•Demonstrates strong organizational and project management skills. Exudes confidence and sound technical knowledge.

•Ability to utilize all resources available to find answers and fully resolve any inquiries is required. 

•Willingness to learn and continue to grow as an insurance professional in an entrepreneurial environment.

•Insurance Designations or desire to complete designations a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.

Travel: Minimal

Why Virtus?

Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks. 

Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees– so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

Push Forward--We've got your back!

Salary : $20 - $25