What are the responsibilities and job description for the Consultant, Technical Solutions position at Visa?
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
The Technical Account Management team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Direct, Click to Pay and Visa Token Service. As Consultant, Technical Solutions rol in Client Support Services, you will be responsible for providing post-launch support to Visa Direct merchants, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels. This role creates an exciting opportunity to be pivotal in achieving success for our clients who have live push payment solutions. This technical/functional specialist will interact with traditional and non-traditional financial institutions, processors, internal Account Managers, and external clients as well as be able to thrive in a highly collaborative environment. This role also requires a solution-oriented thinker who can recommend feasible optimization opportunities to strengthen the overall product and client experience. You will be expected to handle escalated support requests, working with other teams inside and outside the Client Support Services organization. As a Technical Consultant, you will also be responsible for acting as a subject matter expert, working with other Senior Technical Account Managers, training and mentoring new team members in the organization.
About Visa Direct
Visa Direct is a VisaNet processing capability that allows safe, convenient, real-time funds delivery directly to financial accounts using card credentials. This global platform enables funds disbursements, person-to-person payments, bill payments and cross-border payments.
Main Job Tasks and Responsibilities
- Act as the single point of technical contact for assigned merchant and partner accounts
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and,or Operations teams
- Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
- Provide technical implementation assistance to developers
- Perform business analytics and performance monitoring of live merchants and partners
- Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
- Educate merchants on how ongoing enhancements of Visa services may benefit their business
- Create, edit, and distribute client notifications and communications
- Participate in requirements, design, and roll out of new products and services
- Represent Client Support to other departments in the company including sales, operations, product management, and product development
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Stay current with industry and client trends and develop,maintain a strong knowledge of Visa products and services.
- Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.
Key Knowledge Domains
- Credit card payments and payment systems
- eCommerce industry
- Web technologies and systems
- Mobile app development
Candidate MUST be available to work in any of the office locations below:
- Miami, FL
- Atlanta, GA
- Austin, TX
Relocation Assistance will not be provided.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Basic Qualifications
- 4 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- 7 years in-depth technical experience such as customer support, software development, or web development
- Client facing experience. Demonstrated success in customer relationship management.
- Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
- Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).
- Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online,remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
- Demonstrated strong leadership capabilities and interpersonal skills
- Executive-level written and verbal communication, and customer interaction skills
- Strong organization skills including resolution management and follow up
- Strong problem solving skills
- Experience with web-based software development technologies: PHP, ASP, .NET, JavaScript, HTML, XML, JSON, REST APIs
- Understanding of Web Security: SSL, HTTPS, Hash algorithms
- Strong SQL skills
- Familiarity with PCI DSS
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
