What are the responsibilities and job description for the Implementation Consultant position at Visa?
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Fascinated by the future and captivated by technology? Inquisitive, creative, and want to make a difference in the world? You will fit right in.
By joining one of our teams at Cybersource, a Visa Inc solution, you’ll have an opportunity to shape the omnichannel payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.
Cybersource is a financial technology solution that provides omnichannel payments and risk-mitigation technology to merchant-driven businesses across the globe, either direct or through our growing Partner connections.
Individuality fuels our brand and our global team – we are proud that we are a passionate team of 18,000 individuals with unique backgrounds, perspectives, and experiences. We understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa respect and encourage meaningful work/life balance for everyone.
You're an individual. We're the team for you. Together, let's transform the way the world pays.
Job Description
If you think you could support the Visa family by joining Cybersource as an Implementation Consultant (IS), we want to hear from you.
The Implementation Consultant provides project and technical support to customers adopting new or new-to-them Cybersource products. After a thorough training program on Cybersource products and services, you’ll be a part of a distributed team working with small and large customers to define, shape, and implement their technical project. The role will rely on your creativity and developer acumen to fix and solve our customer’s business challenges, developing robust solutions using the breadth and depth of the Cybersource product portfolio.
Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of outstanding roles within Visa.
What You’ll Do, Day To Day.
- Get hands-on with our products! There is no better way to learn how it works.
- Use your Cybersource product knowledge to scope, refine, and shape the client’s project work. The Implementation Consultant can enable and inspire our clients.
- Collaborate across the business to identify and develop additional opportunities, as they arise. That may be within the client’s environment, but it could be in ours.
- Continue to develop your knowledge – the payments space is ever changing and the skills we need are evolving.
- Provide ongoing technical expertise, guidance, and support to new and existing clients
- Provide technical delivery & implementation expertise and engagement for the successful deployment of the Cybersource services
- Create ‘trusted adviser’ relationships with our clients – set realistic expectations and keep their priorities close to hand.
- Be a coach and mentor for your teammates, as no one person can know it all.
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Payments or Risk experience is a plus, but we’ll teach you everything you need to know.
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Significant demonstratable experience of providing consultancy led engagement to top tier financial & technical clients across the SaaS environment.
- Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment
- Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams.
- Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C /.NET, HTML etc.) for effective implementation of the CyberSource products & services.
- Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
- Confident speaker with ability to present, interact, and connect with executives and engineers
- Natural ability to understand and articulate complex concepts in a clear and concise manner
- Strong personal desire to improve and expand industry-related knowledge
- Excellent verbal and communication skills with strong analytical and problem solving skills.
- Fully fluent in mainstream software applications for writing, presentation, data management
- A motivation to solve technical and business problems for clients.
- Excellent prioritisation skills and ability to manage workload to meet customer expectations.
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
