Integration Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a member of the Professional Services Integration Management team, you will be supporting our strategic partners and clients, you will have a significant role in ensuring they are effective consumers and resellers of CyberSource’s products and services.

• You will have responsibility for managing clients’/partners’ implementations and integrations.  You will coordinate with internal and external Project Managers, Users, Development teams, and support staff to ensure implementations run smoothly and on-time.  You will manage the integrated testing between the partners/clients, CyberSource, VISA, and any supporting 3rd party vendors.  You will work with our partners, clients, and internal teams on releasing functionality to Production once acceptance and sign-off has been obtained from our customer.
• You will work with development and IT support teams to ensure testing environments are set-up and maintained to meet all project deliverables.  You will manage defect tracking and work with support teams to ensure defects are resolved and retested.  You will provide post-implementation support on the features that were delivered to our clients.
• You will consult with our clients on their testing strategies, test cases and testing execution.
• You will manage and perform testing for clients who contract for ASPS testing services.
• You will assist our clients with migrating their customers to our white-labeled platforms.
• You may be creating and delivering key training to our partners/clients to help them be successful resellers of our white-labeled products.
• You will assist in managing partner/client certifications.  You will act as a Hub for internal cross-functional teams that, together, are responsible for delivering on our partner/client solutions.  You will work with our internal teams to ensure our partners/clients are receiving the support they require.
• Success in this role requires expertise in delivering and managing complex system implementations, including issue support and resolution, and managing acceptance testing.  You will need strong oral and written communication abilities, a high level of attention to detail, and strong relationship building and management skills.  Occasional travel to client locations may be required.

Responsibilities

• Implementations & Integrations – Work with our partners and clients to implement our CyberSource capabilities and white label services and to integrate our products into their payment ecosystems.
• Testing – Manage integrated testing by ensuring that all features that are being delivered have been properly tested, all parties are lined-up to test, test scripts have been shared and evaluated, acceptance criteria is known and agreed upon, defects are managed, acceptance sign-off is obtained, and release management is coordinated.  Work with development and IT support to ensure testing environments are set-up and ready for testing.  Perform hands-on system testing and create test scripts.
• Support – Ensure issues are resolved, both during implementations and as daily B.A.U.  You will not manage the support team, but you will be responsible for making sure our partners/clients are having their issues resolved in an effective and timely fashion.
• Release Management – Coordinate and help manage the release process with internal and external parties for all system features and enhancements.
• Training – Help deliver the training that will ensure our partners/clients can be effective resellers of our capabilities and white label services.  Help create and organize training plans and programs.
• Reporting – Provide analysis to measure and track the effectiveness of our implementations, testing, support, training, and release management.  Make recommendations for improvements and execute on those recommendations.
• Other – Deliver on partner/client certifications.
• Other – Act as the internal Hub for cross-functional teams to share information and work together to deliver on partner/client expectation.
• Other – Become an expert on CyberSource systems so that you can effectively test them and train others to use them.
   

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In addition this role can be based out of the following Visa offices: Highlands Ranch, CO or Atlanta, GA or Ashburn, VA.

Qualifications

Basic Qualifications
-5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
-6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
-Experience in managing system implementations, preferably financial systems.
-3 years payment industry domain expertise is highly preferred.
-Experience with software development testing, issues identification, and resolution.
-Experience in SDLC processes and tools (JIRA, Rally, Wikis, etc.).
-Experience using Postman or other API platforms.
-Experience with REST and SOAP processing language.
-Extensive experience performing hands-on system testing.
-Ability to learn new systems with minimal training.
-Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support.
-Experience with delivering training.
-Ability to manage multiple work streams simultaneously.
-Experience providing direct customer support.
-Ability to manage customer expectations and negotiate and influence internal and external stakeholders.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,100.00 to 154,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.