What are the responsibilities and job description for the Licensing Consultant position at Visa?
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
This position will be within Global Client Licensing, a client-facing team that facilitates the onboarding of new banks and FinTech's as Visa issuers and acquirers, and for licensing them the numeric credential necessary to launch a Visa program. The operational support we provide to clients entails specialized knowledge of Visa licenses, numeric, agreements, and rules. We maintain the database of record for Visa clients and their portfolios, which feeds numerous product and service applications. This role requires interaction with internal stakeholders in Licensing, Risk, Technology and Account Management as a subject matter expert on a broad range of subjects with unique requirements (e.g., tools, best practices). The Implementation Consultant will work independently and receive minimal guidance.
Principle Responsibilities:
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Responsible for enhancements and for leading internal stakeholder testing of the Licensing team’s internal and client-facing tools, including Visa Partner (the client onboarding portal), Visa Client Lifecycle Management (client numeric and business update portal), and VCIS (the licensing database). Areas of responsibility will include:
- Gathering enhancements from regional end users.
- Drafting detailed business requirements.
- Tracking proposed tool enhancements, and working with management to prioritize.
- Coordinating with tools strategy group to ensure that UAV timelines stay on track.
- Coordinating UAV with regional end users, and testing updates to identified bugs to ensure resolution.
- Providing a continuous feedback loop between development partners and end-users, including disseminating information regarding updates, outages, etc.
- Acting as a liaison between Licensing and tools development (BPO), and advocating for Licensing to ensure system and tool development and enhancement aligns with Licensing priorities.
- Developing expertise on licensing team processes and requirements.
- Requires extensive technical, consultative and program management skills.
- Maintain internal and client-facing reference websites (Insite and VOL) to ensure they remain up-to-date and regionally relevant.
- Identify complex issues that need direction from management, work with managers to troubleshoot and resolve.
- Establish, foster, and build collaborative rapport with internal stakeholders throughout the organization and at multiple levels of seniority.
- Support client-facing teams in successful and timely execution of client and corporate initiatives. Synthesize solutions and identify potential impacts to clients, Visa, and the ecosystem.
- With guidance from management, support problem and communication management for any critical issues affecting client licensing.
- Proactively drive team collaboration.
Flex Work Arrangement: Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Travel Requirement: This job requires travel for work 0 to 5% of the time.
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications and Key Competencies:
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Strategic thinker with ability to see big picture, and flexible enough to shift strategy when needed
- Ability to manage ongoing programs and propose programs for new business initiatives
- Strong operations and customer service experience
- Judgement on when to work independently and when to involve manager
- Advanced skills in Microsoft Office, including Outlook, Excel, PowerPoint and Access
- Experience working cross-culturally, across geographic, across business backgrounds, across skill levels, and in remote situations
- Effective oral and written communication skills, including the capability to persuasively communicate and negotiate with clients, peers, and cross-functional stakeholders
- Functional knowledge of VisaNet services and detailed knowledge of Visa policies and procedures is preferred
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
