Operations SME

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionResponsible for overseeing the impact of projects and initiatives on operational systems.  This person will act as the primary point of contact for resolving obstacles, collating / approving project artefacts, answering questions and where appropriate, suggesting appropriate solutions to ensure the continuation of smooth operations.  This role is crucial for maintaining a swift pace and efficiently delivering on strategic changes. Directly accountable forServe as the Operations Subject Matter Expert, offering guidance on Operational Systems & policies for all new projects, to ensure operational change impacting Payment Ops and Treasury Ops is delivered efficiently.Understand and own stakeholder communication per project, articulate operational principles / standards to be metDrive completion of operational artefacts, such as Treasury ledger mapping, collaborating with operations managers to overcome project challenges Develop and implement new operational procedures and practices in line with organisational goalsDrive completion of cash workflow and cut off time mapping to ensure that regulatory requirements are met before the project is liveCollaborate with Compliance and Regulatory teams to ensure the requirements for all new projects are metAct as SME for payments and collections products including understanding of local payment rails (SEPA, FPS, ACH) and SWIFTIdentifying, communicating, and logging risks, accordingly, developing mitigation strategies in collaboration with operations managersContinuously develop/enhance understanding of payment, settlement, trading processes and system workflows, making sure adequate documentation is in place and maintainedBuild and maintainStrong relationships with business stakeholders & operations teamsKnowledge of Operational systems, regulatory and Safeguarding requirementsStandards for operational processes and requirementsOperational flows and templates for projects which can be repurposedWhat Success Looks LikeUnderstand balance a potential compromise between quality and speedAnticipate and avoid future changes by ensuring we are standardising as we go.Ability to understand complex operations and flows.Seamless and frequent flow of information/communication with stakeholdersThe Personality TraitsCan quickly grasp complex issues.Detail oriented - analytical/investigative mind-setVery effective communicator & collaboratorBe able to thrive in a fast paced/highly complex environmentBias to action – gets things doneSound judgement – able to make balanced data driven decisions under pressureControl mind-set – can identify processes and measures required to identify operational issuesHighly self-motivated with a “can do” attitudeNot afraid to question the status quoThis is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.QualificationsBasic Qualifications2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)Preferred Qualifications:Batchelor’s degree in Finance, Business Administration, or related fieldMinimum of 5 years’ experience in operations within financial services, preferably with focus on payment systems, collections, safeguarding and/or FX transactionsPrevious experience in PSP or bankingExperienced working with project / agile delivery teams and cross functional ways of working, including tech integrationsDemonstrate analytical and systematic approach to problem solvingAbility to stay focused under time pressuresHands on and independent, ability to identify operational incidents/issuesExcellent communication skills both written and verbalExcellent team working skills, ability to manage own workload and tenacious attention to detailExcellent stakeholder managementAbility to manage and switch between multiple initiativesExperience in analysing complex data sets to inform decision makingAdditional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.