Senior Director, IAM Program and Project Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

What’s it all about?

Cybersecurity is at the beating heart of our business. Our diligence and expertise is what makes us the undisputed leader in electronic payments.  We’ve made it our priority to create a top-tier Cybersecurity team, poised to defend us against any potential cyber threats.  We’re looking for those of you who are inherently driven and fascinated by the art and science of cybersecurity and more specifically, Identity and Access Management (IAM). We’ll equip you with the very best tools and tech so that you can deliver top notch results. Continuous self-development underpins job fulfilment at Visa. As the Program Manager, you’ll be enthused by working on a wide-range of enterprise and customer-facing IAM projects, as well as the chance to work with world class professionals.

If you are passionate about program management, enjoy working in a dynamic and leading-edge technology organization and want to be on the forefront of Visa’s security growth, as an IAM Program Manager, we want to hear from you – together, let’s make Visa a great place to work.

What we expect of you, day to day.

• Function as the champion of the Cybersecurity Identity and Access Management (IAM) program within the Cybersecurity team to develop and deliver products and services activities that deliver on the strategic plan and the requirements of IAM technical and operational functions.
• Manage a team of seasoned project managers and ensure that we streamline project management practices and relentlessly drive for continuous improvement in superb program and project execution.
• Assemble and manage cross-organizational high-performance project teams, for high complexity programs and projects, creating a collaborative environment and executing with a sense of urgency.
• Manage the annual business plans, working with the IAM management team to develop and obtain approvals for project proposals and financial forecasts.
• Manage progress against the plan providing management reports and   managing the change management processes as required.
• Ensure compliance with Visa Project Management Methodology, processes, and procedures
• Navigate Visa’s organizational structure to identify impacts, stakeholders and authorities
• Use influencing abilities to drive evolution and promote operational excellence and evidencing best practices
• Lead boldly and utilize hard and soft skills to influence participants of all levels towards the common goal
• Anticipate and proactively mitigate risks and issues impacting the implementation plans
• Maintain meticulous records of project and program financials, issues, risks, decisions, schedules
• Exercise independent judgement with minimal direction from supervisor, and work independently to manage one’s time
• Independently manage and resolve ambiguity
• Ensure accountability within self and others

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD.
• Demonstrated knowledge of program and project management methodologies and best practices, software and product development lifecycles (SDLC/PDLC) required. Strong process orientation and demonstrated ability to define and document new or improved portfolio and program management processes, templates and tools, and create a wide variety of reporting mechanisms for leadership, stakeholders, and team members.
• Expert knowledge of business and management principles involved in strategic planning, financial planning, resource allocation, and production methods, with an ability to think strategically and generate solutions proactively and deliver them on deadlines.
• Proficient with project-related financial management, including variance analysis, resource forecast to actuals, capitalized vs. non-capitalized hardware and software management.
• Strong understanding of security domains, the Security Software Development Life Cycle (SSDLC) process Security Assessment processes, and Pen Testing and how these fit into the overall Project Portfolio process across Technology organizations.
• Excellent verbal, written, and presentation skills. In particular, demonstrated ability to effectively communicate technical and business issues and solutions to different organizational levels.
• Deep analytical and problem-solving skills; ability to think strategically.
• Strong leadership qualities, organizational and mentoring skills to provide support and constructive performance feedback as well as the ability to adapt quickly to change (e.g., changing priorities, assignments, and roles).
• Skilled in conflict management and negotiation to achieve project goals and develop trust with stakeholders.
• Proficient in Clarity PPM, Rally, Jira, Wiki, and expertise in Microsoft Office tools (Microsoft Access, Word, Excel, PowerPoint, Project, SharePoint).
• As a member of the Technology organization, have technical savvy, with desire and ability to learn new software is a must.
• Authorization to work in the U.S. is a precondition of employment for this position.

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9 years of experience.
• Significant IAM domain knowledge and experience managing related projects.
• Hands-on experience managing large-scale business transformational projects.
• Demonstrated understanding of corporate protocol, maintains a high level of discretion and confidentiality .
• Certifications such as PMI Agile Certified Practitioner (PMI-ACP®), Certified Scrum Master (CSM), Scaled Agile Framework Program Consultant (SAFe SPC), Project Management Professional (PMP), Certified Stanford Advanced Senior Program Manager (SAPM), and/or Lean Six Sigma would be a plus.

Additional Information

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.