Help Desk Administrator

About Vision:
 
Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts, local communities have the funding needed to maintain roads, schools and emergency services. Our organization is quickly ramping up for growth, and we are looking for people to join our teams to help us do that successfully.

Role Description:

We are seeking an experienced Helpdesk Administrator to join our IT support team. The ideal candidate will have 2-3 years of proven experience in providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our organization's IT infrastructure. 

Responsibilities: 

• Provide efficient and responsive support to end-users, addressing technical issues related to hardware, software, and network connectivity. 

• Diagnose and resolve technical problems, escalate issues when necessary, and ensure prompt resolution to minimize downtime. 

• Manage helpdesk tickets, prioritize tasks, and track issues to ensure prompt resolution and customer satisfaction. 

• Aid in the installation, configuration, and maintenance of software applications and hardware devices. 

• Maintain accurate and up-to-date documentation for IT processes, troubleshooting procedures, and user guides. 

• Travel to remote offices as needed to perform hands-on technical support 

• Perform other job-related duties as assigned  

Skills and Qualifications: 

• 2- 3 years of hands-on experience in a helpdesk or technical support role 

• Proficient in troubleshooting hardware and software issues in a Windows environment  

• Working knowledge of Office 365, basic networking, DNS, FTP and Active Directory 

• Excellent communication and interpersonal skills   
• Ability to work in a rapidly changing environment 

This role is required to be in-office five days a week in Findlay, Ohio.

Compensation & Benefits:

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.