IT Help Desk Support

Vision IT is a woman-owned business that has supported the DoD and Federal Sector IT initiatives for two decades. We work side-by-side with our clients as a trusted, long-term partner offering innovative consultation and leadership to solve their most pressing and complex problems.

Vision IT is seeking a dynamic IT Help Desk Support personal for a great opportunity in CA!

Responsibilities May Include (but are not limited to) the following:

• Provide frontline technical support for all IT-related issues.
• Troubleshoot and resolve desktop/laptop malfunctions, software, and hardware issues via telephone, email, and collaboration tools like MS Teams.
• Offer hands-on assistance and guidance for desktop/laptop configurations, ensuring optimal performance.
• Assist with network connectivity issues, including TCP/IP configurations.
• Provide technical training to end-users on IT systems and applications as needed.
• Maintain accurate records of technical issues, resolutions, and user interactions.
• Collaborate with IT team members to escalate complex issues and facilitate timely resolutions.
• Stay updated on emerging technologies and IT best practices to continuously improve support services.

Required Education & Experience:

• Minimum of 2 years of significant experience in a helpdesk support role with a focus on automation efforts.
• Highschool diploma or GED.
• Proficiency with Microsoft Windows 10/11 and MS Office suite.
• Experience providing IT-related training for end-users.
• Strong troubleshooting skills for desktop/laptop configurations, TCP/IP, and network connectivity.
• Familiarity with Windows desktop operating systems.
• Excellent communication skills with the ability to articulate technical solutions to non-technical users.
• Demonstrated professionalism and strong work ethic in resolving IT issues.
• Additional hands-on experience in desktop support or help desk operations is preferred.

Note: This position requires the ability to obtain and maintain a Common Access Card (CAC) for access to restricted systems and facilities.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Vision IT's employees to perform their job duties may result in discipline up to and including discharge.