Job Posting for 911 Technician at Vision Net, Inc.

Job Title: 911 Technician

Department: Engineering

Reports To: 911 Supervisor

FLSA Status: Non-Exempt

Job Summary: This position is responsible for installation and maintenance of E911 systems, networks, and technology.

Essential Job Duties and Responsibilities;

Install, maintain, and troubleshoot Enhanced 911 systems including servers, PC's software, and select routers.
Install, maintain, and troubleshoot Windows and Linux operating systems, corresponding application software, Cisco network equipment, equipment racks, and grounding systems.
Provision and troubleshoot TCP/IP WAN and LAN networks, routing protocols such as OSPF, BGP, ans ISIS, and transport protocols such as MPLS and ATM on the Cisco IOS platform.
Provision, test, and troubleshoot VoIP systems.
Troubleshoot telco leased line circuits including ethernet and T1 circuits.
Provision and troubleshoot 911 trunks (analog, digital, and SS7) from telephone company host switches.
Work with project partners, such as local phone companies and equipment vendors, for solutions on problem resolution, project scheduling, etc.
Provide Tire 2 support for the Public Safety Answering Point project, train other technicians and support day-to-day NOC activities.

Additional Job Duties And Responsibilities

Perform other duties and responsibilities as required to fulfill job function or as assigned.

Knowledge, Skills, And Abilities

Knowledge of:

Company policies, procedures, products and services.
General office practices and procedures.
Ancillary systems that help provide enhanced 911 services on this project's network, including ANI/ALI, ENS, PIX, and Palo Alto firewalls, DACS, UPS systems, etc.

Skill to:

Write original material, edit, proofread, and finalize written material.
Operate various types of office equipment such as, computer, copy machine, fax machine, and multi-line telephone.

Ability to:

Work independently and within a team.
Promote products and services effectively.
Think analytically and be a problem solver.
Be able to pass state background check for access to Public Safety Answering Points and maintain CJIN Certification where required.
Obtain and maintain a valid Montana driver's license, have a good driving record and be insurable unter the Company insurance policy.
Communicate effectively, both in writing and in spraking, with customers, co-workers, and various business contacts in a courteous and professional manner.
Read, analyze, and interpret technicial documentation.
Provide excellent customer service.
Work in a safe and effective manner.
Maintain confidentiality of company information and records when required.
Perform with integrity and accountability at all times.

Education And Experience

Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would be:

Associate's degree in electronics, networking, or related field.
1 to 3 years of related experience and/or training.

Physical And Other Requirements

This position may require 8 to 10 hour days, flexible hours, 30-50% travel, and some weekends. Rotating On-Call duty may also be required.

Physical Requirements

0 - 24%

25 - 49%

50 - 74%

75 - 100%

Seeing: Must be able to read reports and use computer. Must be able to read and interpret test equipment.

X

Hearing: Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking

X

Climbing/Stooping/Kneeling

X

Lifting/Pushing/Pulling

X

Fingering/Grasping/Feeling

X

Driving

X

Working Conditions

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Good working conditions with little presence of disagreeable conditions.

Additional Information

This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Vision Net reserves the right to revise or change job duties and responsibilities as need arises. This job description does not constitute a written or implied contract of employment.

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