Desktop Support Specialist

Desktop Support Specialist

job description:

This is a hands-on technical role, responsible for working with a team supporting, implementing, and maintaining the organization’s IT infrastructure and applications.

RESPONSIBILITIES include the following:

• Serving as the first point of contact for users\customers seeking technical assistance through the help desk system, addressing user tickets regarding hardware, software, peripherals, and networking
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• IT infrastructure installation, maintenance, and support of hardware including managing all Desktop Support activities, Email support, and administration of Telecom systems.
• Implement and support according to regulatory compliance, policies, and procedures.
• Respond to alerts from various monitoring applications, providing a layered network security
• Support peers on other projects and tasks while balancing regular duties
• Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals
• Candidates may also be assigned other responsibilities such as planning, equipment staging, etc. as change occurs
• Implement and support existing and new applications and technologies entering the infrastructure
• Provide prompt and courteous customer support to end-users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket, and queue monitoring, direct person-to-person troubleshooting, etc...)
• Support third-party vendor applications - installation, user setup, and user support.

• Contribute to the development and implementation of hardware and software standards for workstations, wireless technology, file & print services, etc.
• Contribute to the development and implementation of 'best-practice' standards as well as departmental policies and procedures.
• Help determine, recommend, and implement hardware and software upgrades for business applications, desktops, laptops, etc.

Experience/ Skills Desired:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Associates in Computer Science, relevant field, completion of the appropriate technical course, or equivalent work experience
• 3-5 years of related work experience in desktop support

Job Types: Part-time, Contract

Pay: Up to $30.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33131: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)
• Windows 10: 3 years (Required)
• Office 365: 3 years (Required)
• iOS: 3 years (Required)
• anti virus: 3 years (Required)
• printers: 3 years (Required)
• scanners: 3 years (Required)
• Desktop Support Engineering: 3 years (Required)
• Technical Support Engineering: 3 years (Required)
• Mac OS environments: 3 years (Required)
• desktop support: 3 years (Required)

Work Location: Multiple Locations