IT Administrator

Visions, Inc. provides marketing, printing, and creative solutions for customers ranging from nonprofits to Fortune 500 companies. If you are looking for a great opportunity for professional and personal growth, come add your talents to our innovative group of creative thinkers who are developing their careers within a diverse, inclusive, and empowering environment.

At Visions, we have evolved at the forefront of the communications industry blending creativity, craftsmanship, and technology into a powerful menu of marketing services. Our unique offering integrates a highly creative direct marketing group with dynamic digital media services - all supported by a complete print, mail, and fulfillment center featuring digital, offset, and enhanced printing technologies. We are expanding the value chain by delivering superior results and an improved customer experience. 

About the Job:

The IT Administrator is responsible for the overall planning, organizing, and execution of IT functions as directed by the IT department manager. This includes directing all IT operations to meet the company’s requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

Duties & Responsibilities:

• Create, organizes, and update IT documentation of processes, policies, licensing, inventories, and system configurations with a focus on SOC-2 and ISO9001 compliance.
• Provides end-user help desk support and specialized technical assistance to users, escalating issues as necessary.
• Systems Administration - configure and maintain servers and workstations as required.
• Research and evaluate technology, techniques, risks, and industry best practices.
• Modify and audit user rights policies and manage file server access as required.
• On/Off-boarding of employees and contractors, including collecting requirements, account and access provisioning and provide new employee ‘welcome’ briefings.
• Monitor systems performance and develop recommendations to improve or enhancement operations.
• Manage and monitor malware/anti-virus systems as needed.
• Configure, manage, and monitor IDS/IPS systems.
• Perform hardware and software updates and to ensure systems are up to date.
• End user hardware and software training.
• Administration of an Exchange Online environment including user provisioning, monitoring, and reporting.
• Work with other staff to assess and respond to IT needs.
• Communicate IT plans, tasks, and modifications to relevant stakeholders.
• Development – write code, reports, scripts as required.
• Maintain a high level of confidentiality and professionalism.
• Willingness to serve on planning, security, disaster recovery, and policy-making committees.
• Ensure the continual functioning of mission critical operations.
• Perform other duties as assigned.

Knowledge, Skills, Abilities & Other Attributes:

• Broad knowledge of information technology systems, concepts, and methodologies (DNS, DHCP, TCP/IP, VLANs, Subnets, etc.).
• Aptitude for researching and learning new technologies.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Familiarity with cloud-based services (specifically Microsoft Azure)
• Familiarity with mobile user access (VPNs), and remote access technologies (IPSec) in a multi-site environment.
• Effective communication and customer service skills.
• Ability to stay calm and focused during stressful events.

Education & Experience:

• Bachelor’s degree in information technology, Computer Science, or 4 years equivalent experience.
• Experience administrating a Microsoft Exchange environment.
• Experience with Microsoft Server 2019 and higher. Specifically Active Directory, Group Policy, and Hyper-V.
• Experience with Microsoft Windows end-user (Windows 10 and 11) installation, configuration, and maintenance.

Recommended/Preferred:

• Ability to interpret an extensive range of technical information and instructions.
• Previous structured IT project management experience.
• Experience in technical operations management and/or an equivalent combination of training.
• Database Administration – maintain and modify databases as needed.
• Experience with print management systems, digital printing technologies, or pre-press operations.
• Professional certifications.
• Print ePS Monarch suite experience.
• Previous experience with Web to Print solutions (MarketDirect StoreFront, Pageflex, Infigo)

Benefits:

• Medical/Dental/Vision/401(k) plans
• Company-paid life and disability insurance
• HSA contributions
• 8 paid holidays
• 80 hours PTO
• 2 Sick Days
• A culture that supports work-life balance
• Fun, casual work environment

Culture:  

We are committed to making a difference. We challenge ourselves every day, take pride in what we do, and treat our customers and each other with kindness, compassion, and respect.    

EMBRACE CHANGE

STAY POSITIVE

BE CLEAR & RESPONSIVE

WORK TOGETHER
PURSUE EXCELLENCE

Visions, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Please visit our website at www.visionsfirst.com.