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Welcome Center Manager (I-75)

VISIT FLORIDA
Jennings, FL Full Time
POSTED ON 3/15/2024
VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our I-75 Welcome Center Manager position.  

This position is located at our I-75 Welcome Center located in Jennings, FL.

Core Responsibilities:
  • Oversee the staff and day-to-day operations of the I-75 Welcome Center, providing direction to staff and ensuring their success in the Certified Information Specialist program  
  • Plan and implement promotional events and activities related to themed months, working with industry representatives on activities and displays
  • Oversee budgets for the Welcome Center, managing and monitoring revenue and expenses
  • Manage the maintenance and repairs of equipment and Welcome Center facility
  • Track visitor data and other statistical information, generating periodic reports as needed
  • Assist staff by working at the information counter or juice counter as needed to ensure full coverage and availability to guests and visitors
  • Develop relationships with local business leaders, tourism industry professionals, and local and State Representatives to solicit partnerships, sponsorships, and rack space participation with industry leaders
  • Travel to and participate in consumer trade shows to represent Florida tourism and other periodic training sessions
The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week.  This is a exempt 40 hour a week position with weekend work required.  Staff will be scheduled off every other weekend. 
 
Minimum Qualifications:
  • High school diploma or equivalent
  • 5 years of equivalent work experience, with 1 year supervisory experience
  • Strong customer service skills and ability to work a front-line counter 
  • Strong verbal and written communication skills
  • Team player with flexible and positive attitude
  • Knowledge of Word, Excel, and other Microsoft Office products
  • Must be able to obtain and maintain national certification as a Florida Information Specialist
  • Ability to lift up to 20 pounds occasionally and stand for periods of time
Preferred Qualifications:
  • 4 years of supervisory experience
You will be a valuable addition to the team if you:
  • Thrive in a fast-paced, dynamic work environment
  • Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist
  • Embody VISIT FLORIDA’s team principles: Empathy, Respect, Collaboration, Accountability and Fun
Benefits & Perks:
  • Work with a knowledgeable, high-achieving, passionate, experienced & fun team
  • Comprehensive benefits package, including medical, dental, and vision plans 
  • 401(k) plan with generous employer match
  • Vacation time, paid company holidays, and volunteer hours
  • Professional development opportunities and tuition reimbursement for continued learning
Apply Now:
Join us to discover what it is like to be part of a team that promotes the Sunshine State. Apply now: https://www.visitflorida.org/careers.  This position is being advertised as open until filled. 

VISIT FLORIDA is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Salary.com Estimation for Welcome Center Manager (I-75) in Jennings, FL
$66,945 to $89,842
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