Registered Nurse Hospice Manager

SIGN-ON BONUS OF $10,000 NOW AVAILABLE

Job Title: Hospice Manager

Supervises: Field Clinicians, Hospice Support Specialist, Dietitian, Complimentary Therapy, MSW

Department: Hospice

Reports to: Clinical Director

Mission: Providing the best in home health and hospice care in the Wabash Valley…Our Passion, Our Promise, Our Privilege

Vision: Our vision is to be the premier home health and hospice provider in the Wabash Valley by assuring that all individuals we serve reach their highest possible level for independence and health

Values: Compassion first – Integrity always – Respect for all – Excellence in everything

Essential Job Duties

• Interacts with co-workers in an appropriate manner to facilitate teamwork.
• Oversees scheduling of nursing team members.

A. Manages overtime and productivity.

• Assists in marketing agency programs to area hospitals, physicians, nursing homes, rehabilitation facilities, and other referral sources.
• Monitors nursing overtime hours and takes action to alleviate overtime hours.
• Works cooperatively with other supervisors to develop weekend and on-call schedules for staff.
• Assures that team members turn in all documentation timely and accurately.
• Performs necessary reviews of documentation as established by agency policy and communicates findings appropriately.
• Establishes monitoring to assure that quality and safe home care services are provided and maintained by reviewing clinical records, conducting supervisory home visits of team member, and conducting quality/satisfaction calls routinely to those served.
• Assists with quarterly utilization review per agency policy.
• Facilitates weekly IDG conferences with all team members and documents IDG summaries appropriately.
• Reviews medical records as indicated to assure appropriate frequency and to access goals, service utilization and appropriate treatment plan.
• Actively plays a role in QAPI.
• Assures compliance with State and Federal regulations for patient care at all times.
• Provides direct patient care when appropriate.
• Assumes on call responsibility as assigned.
• Serves as a key communication link between staff and agency administration to assure and promote two-way communication.
• Demonstrates fiscal accountability in making decisions regarding clinical responsibilities.
• Understands and assures the use of policies, procedures, and other measures to maintain efficiency and accuracy in care delivery.
• Recommends and implements changes in agency policy and procedure to facilitate quality care and maintenance of the expected standard of care.
• Performs performance evaluations on those supervised in the mandatory time frame.
• Completes supervisory visits and competency checks as required.
• Assists with providing education to staff and makes plans to meet educational needs of team members.
• Accepts patient referrals consistent with the agency admission policy, evaluating the potential patient for eligibility of care in her/her place of residence as indicated.
• Plans and implements procedures which will promote efficient caseload management by the clinical staff.
• Communicated with doctors, patients and families, health institutions, insurance companies and others to enhance a positive image of the organization.
• Represents the organization in community education on health issues and Hospice services.
• Documents and follows up on patient complaints through appropriate channels.
• Makes informational visits as needed.
• Is knowledgeable regarding agency policies, procedures and general information.
• Attends selected workshops and seminars to enhance job performance.
• Assists in covering clinical calls due to lunch hour (rotation), breaks, and other times as needed.
• Reports to work at the scheduled times.
• Willingly performs other duties outside of job responsibilities as may be required.

Education, Training & Experience

• Bachelor’s degree in nursing preferred; prior supervisory experience in health care industry required; home care or hospice experience preferred.
• Highly developed organizational, planning, writing skills and oral communication skills.
• Understands the significance and importance of setting and meeting goals.
• Must meet and deal successfully with a wide variety of people.
• Able to set a realistic schedule and complete deadlines.
• Flexible in work schedule as required.
• Ability to work under all levels of stress and multi-task successfully during peak times.
• Integrity, creativity, persistence, and achievement oriented.
• Ability to utilize Microsoft Office products (Word, Excel, Power Point, Access).
• Must meet the requirements for employment, including but not limited to, possession of a valid driver’s license, successful completion of a criminal background report, post offer physical exam and drug screen.

Tools & Equipment

General office equipment: office phone, computer, copy/fax machine, printer, cellular phone, files and other misc. office equipment as needed.

Standards of Service Excellence

Attitude

• Promptly responds to customers in a friendly manner. Every customer greeted with a smile.

• Listens carefully and uses customer’s name.

• Is consistently courteous and helpful

Appearance

• Wears visible identification badge at all times.

• Displays a positive appearance including appropriate dress as defined in employee handbook.

• Takes responsibility for facility appearance as within your control

Confidentiality/Privacy

• Is responsible for ensuring that all patient, facility, and employee information is not compromised

• Respects privacy of all by eliminating gossip and unprofessional talk.

Commitment to Co-workers (A co-worker is anyone within the organization with whom you interact.)

• Welcomes and supports new employees.

• Is considerate, sensitive, and tolerant of other employees and their differences.

• Is honest in all interactions with co-workers.

Communication

• Recognizes that customer’s time is very valuable and provides prompt service.

• Answers telephone promptly and consistently identifies self and department.

• Returns calls promptly

Safety Awareness

• Practices safety as a work habit

Working with Others-Teamwork

• Takes pride in organization as if you owned it. Speaks positively about the organization.

• Reports to work at scheduled time.

• Record shows infrequent absences.

• Attends departmental in-service training and education programs.

• Supports and participates in various teams throughout the organization as is able.

Hospice Manager Feb 2020

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Hospice & Palliative Medicine

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Experience:

• Hospice or home care: 1 year (Preferred)

License/Certification:

• RN license in the state of Indiana (Required)

Work Location: One location