Customer Service Position

```Job Overview:```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to join a dynamic and growing company in the customer service industry.

```Responsibilities:```
- Provide outstanding customer service by responding to inquiries and resolving issues promptly and efficiently
- Handle a high volume of incoming calls and emails from customers
- Enter customer information accurately into the system
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance the customer experience
- Communicate effectively with customers to ensure their satisfaction
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Collaborate with other departments to address customer concerns or escalate complex issues

- Process large format printing and vinyl cutting orders.

```Qualifications:```
- Previous experience in customer service is preferred, but not required
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities, especially in Spanish, is a plus
- Experience in outbound calling or sales is a bonus

At our company, we value our employees. We provide opportunities for career growth and development within the organization.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Yuba City, CA 95991: Relocate before starting work (Required)

Work Location: In person