Job Posting for Imaging Manager at Vital Records Holdings LLC
Description
Imaging Manager
Reports to: Area Vice President, VitalScan
Summary: VitalScan helps companies improve employee productivity and realize sustainable savings through by providing bite-size process improvements in everyday business processes. The Imaging Manager is responsible for the overall operational performance of Scanning, Data Capture & Digital Mailroom Services at an assigned Conversion Service Bureau (CSB).
ESSENTIAL DUTIES (Other duties may be assigned):
Manage Day to Day Operations
Responsible for day-to-day operations for our CSB operations, which include Scanning, Data Capture & Digital Mailroom Services.
Oversee staffing, including hiring, training performance evaluations coaching and scheduling for the CSB. Manage team of specialists, acting as role model and coaching employees on performance.
Delegate project tasks based on members individual strengths, skill sets and experience levels
Assess capacity and establish SMART goals for operational output.
Ensure efficient workflow and timely completion of diagnostic procedures suchthat service level agreements (SLA’s) related to transaction processing are developed and maintained.
Review job profitability (new and existing) on a regular basis for large accounts
Adhere to Operational Best Practices
Manage business continuity specific focus on staffing, equipment, and training.
Fully document work instructions for all jobs and process steps. Capture any changes to the work instructions by means of a client-signed change order.
Encourage culture of Continuous Improvement and continued comparison of actual performance vs. goals.
Manage Existing Client Relationships
Support client requests and opportunities to expand a scope of work.
Leverage network opportunities to uncover sources for warm leads (e.g., existing client relationships, personal networks, and activity in professional associations in local communities).
Support Sales Activities
Participate with Sales Team as Subject Matter Expert and Operations Liaison throughout the sales process.
Meet with clients to develop and clarify specific requirements of each project
Complete quarterly business reviews with customers
Improve the Business
Promote and assist in the growth of CSB personnel to develop a high performing operations team.
Work with AVP to establish and implement short-and long-range departmental goals and objectives.
Document and share best practice findings with counterparts and other VitalScan leaders.
Ensure Consistent Monthly Business Reporting
Lead direct reports in the aggregation and validation of operations metrics.
Ensure accurate reporting & cost allocation for data feeding into the monthly P&L reports.
Other Duties:
Expected to participate regularly in off-site meetings within the local market (e.g., client visits).
Willing and able to perform physical work, when necessary.
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