Medical Courier

Organization BSI Business Group

Primary Location United States of America-New Jersey-Montvale
Work Locations 7701 NJ Bergen Vitalant 102 Chestnut Ridge Road Montvale 07645

Employee Status Full-time, Regular
Shift Day Job
Travel Yes, 75 % of the Time

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Job Posting Close Date* Apr 30, 2023

Job Function Hospital Services

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$17.29 - $18.25 / Hour (Depending On Experience)*
THIS IS A SECOND SHIFT - 3:30PM -12:00AM OPPORTUNITY
Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.
VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE

• Health, Dental and Vision Insurance
• HSA, FSA and 401K retirement savings plans
• Paid Time Off
• Commuter benefits
• Employee assistance program

PRIMARY PURPOSE:
Under direct supervision, this position is responsible for delivering blood product orders to hospital customers within committed timeframes. Incumbents may pick up freshly collected blood from Vitalant donor sites and blood drives. This position acts as the face of Vitalant within our customer facilities and demonstrates professional and helpful service with each interaction.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Responsible for bringing compliance issues to the attention of management.
Assures quality customer service to all customers, including escalating any customer concerns and feedback appropriately.
Demonstrates respect for all team members by seeking input on processes and problem solving, communicating key information, collaborative teamwork and supporting a culture of diversity.
Professionally and safely delivers blood product orders to Vitalant hospital customers using a company vehicle. May deliver products and packages to airport cargo desks, and Vitalant sites. Conforms with required delivery timeframes to meet logistics parameters and customer expectations.
Pick up sample tubes, freshly collected blood, and/or business-related items from blood drive sponsor organizations, hospitals, airports, and Vitalant sites. Ensure freshly collected product/sample tubes arrive at the manufacturing site or testing laboratory within required timeframes to meet production schedule.
Collaborates with internal stakeholders to plan daily delivery route by assessing order priority metrics, time-of-day traffic patterns, and the number of customer stops required. Loads vehicle to ensure quick unload based on the established route/delivery priorities.
Prioritizes deliveries, handling of shipments and sample pick-ups to align with order status, testing and manufacturing needs and contract terms.
Prepares shipping and packing materials and supplies needed to maintain operations and meet/exceed order turn-around times.
Performs daily company vehicle visual inspection and basic vehicle maintenance. Maintains required vehicle logs.
Performs all other duties, at the discretion of management, as assigned.

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REQUIREMENTS*:
Knowledge/Education
High school graduate or equivalency required.
Ability to read and write English required.
Licenses/Certifications
Valid in-state driver’s license required.
Experience
Minimum 6-months of customer service experience required.
Driving experience in a business environment preferred.
Prior inside delivery experience preferred.
Healthcare industry experience preferred.
Skills/Abilities
Good communication and customer relations skills in order to deal effectively with customers and staff. Demonstrated excellent verbal skills.
Detail oriented to ensure accuracy on paperwork and ensuring all required processes are followed. Must be comfortable with mobile device/technology.
Positive team-oriented attitude.
Ability to work independently with ability to make sound judgements. Willingness and judgement to escalate problems and issues to management as needed.
Able to work on-call, various shifts including evenings, weekends, holidays and overtime.
Must be able to work in various weather conditions.
Able to meet all physical requirements with or without accommodation.
Must possess a good driving record.
Travel within the blood center service area required.
DIVERSITY, EQUITY & INCLUSION AT VITALANT
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
COVID-19 POLICY
As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.
Vitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment. Compliance with Vitalant’s COVID-19 policy will require individuals to complete one of the following:

• Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first
• Receive the first and final shot of a single-dose vaccination prior to the start of employment

EEO/Minorities/Females/Disabled/Veterans

Location: Vitalant 102 Chestnut Ridge Road, Montvale, NJ 07645

Job Type: Full-time

Pay: $17.29 - $18.25 per hour

Salary : $17 - $18