Supervisor, Donor Care

Vitalant is currently seeking Donor Care Supervisor (Phlebotomist Supervisor).

We are seeking individuals responsible for the daily supervision of the collections staff which may include mobiles and/or in-center; ensures compliance with Blood Systems, SOP, FDA and AABB standards; and for ensuring successful blood collection operations. Responsible for management of other professional and administrative staff.

Every day in the U.S., patients in hospitals, surgical centers and emergency treatment facilities need approximately 29,000 units of red blood cells, 5,000 units of platelets and 6,500 units of plasma. Our Donors are a critical part of the Vitalant mission to provide these critically needed blood and blood products. As a Donor Relations Specialist, you play a key role in ensuring that our Donors have the best possible experience by feeling valued and eager to return for their next visit.

What to Expect

Pay: $ 30.08 - 31.14 / Hour (Depending on experience)

Schedule: Monday – Friday with occasional weekends on-call

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

They include:

• Paid time off

• Medical, dental, and vision insurance at affordable premiums

• 401K retirement - 100% dollar for dollar match up to 5% of your paycheck
• Tuition assistance up to 5K per year for full time employees
• Employee Assistance Program
• Many other employee perks and programs!

We’re looking for someone who can:

• Assures quality customer service to all customers.
• Supervises, trains, evaluates performance, and assists in the hiring of in-center and/or mobile collections staff.
• Monitors staff compliance to SOP, FDA, and AABB standards; takes appropriate corrective action or reports problems to his/her immediate supervisor manager.
• Supervises the maintenance and review of donor records, Q/A records, forms, employee time slips, etc., to ensure accuracy and completeness.
• Assures the satisfactory operating condition, maintenance and repair of all assigned equipment.
• Assists Donor Care Specialists by interviewing and phlebotomizing of whole or special (i.e. pheresis, auto, directed) donors.
• Maintains effective and regular communications with the Community Relations department to ensure proper staffing levels at all times, including on-call coverage for holidays and weekends.
• Works toward achieving productivity goals established by management for work unit. Provides statistics and reports, as necessary.
• Maintains inventory and orders supplies as needed.
• May assist in budget preparation.
• Maintains awareness and follows all safety procedures as outlined by the Company.

• 
  High school/GED required.
• One-year previous supervisory experience required.
• Three years previous work experience in a healthcare-related position required.
• Active driver’s license with clean driving record
• Ability to travel as required
• Ability to successfully complete all required staff qualifications and supervisory training programs required
• Great customer service and interpersonal skills
• Able to lift 40lbs

About Us

Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here