Executive IT Support

We are professional, agile and our goal is to grow!

Our work environment includes:

• Growth opportunities
• Remote/Hybrid work
• Positive work environment

Job Title: Executive IT Support

Position Overview: 

We are in search of a dedicated and highly capable Executive IT Technician to provide white-glove service to our executives and offer support to the Service Desk Team in a limited Tier 3 role. This full-time, onsite position in Westlake, OH, requires candidates with onsite support experience in an executive-facing role. The ideal candidate will demonstrate initiative, strong analytical and problem-solving skills, and excellent communication. A key aspect of this role involves being ready to travel to the Nashville, TN area on short notice to address any IT concerns. If you bring extensive experience in deskside executive admin roles, providing tailored support to high-level executives, we encourage you to apply.

Key Responsibilities:

• Build and maintain strong relationships with executive leadership, drawing on extensive experience as an Executive Admin with a deep understanding of the current IT business environment.
• Provide comprehensive support for the Microsoft 365 suite, addressing inquiries related to Outlook and other applications.
• Demonstrate proficiency in handling office equipment, including multi-function printers, with specific expertise in Air Print functionality within a corporate network for iOS Devices, iPads, and Windows PCs.
• Utilize technical acumen to navigate Zoom and Teams, ensuring a seamless virtual collaboration experience.
• Exhibit excellent communication skills, demonstrating patience and professionalism while addressing repetitive technical issues.
• Ability to articulate technical solutions effectively, providing 24/7 support via text/phone.
• Be prepared to travel to the Nashville, TN area on short notice to address any IT concerns.
• Bring extensive experience in deskside executive admin roles, providing support tailored to the needs of high-level executives.

Requirements:

• Proven experience in executive administration with a focus on IT support.
• Thorough knowledge of the Microsoft 365 suite, including the ability to troubleshoot and answer questions related to Outlook and other applications.
• Familiarity with various office equipment, especially multi-function printers, and expertise in Air Print functionality for iOS Devices, iPads, and Windows PCs.
• Proficiency in Zoom and Teams with a strong technical acumen.
• Outstanding communication skills, including the ability to explain technical issues clearly and concisely.
• Availability for 24/7 support via text/phone, showcasing dedication to immediate issue resolution.
• Willingness to travel to the Nashville, TN area on short notice.
• Demonstrated experience in coordinating, organizing, and communicating effectively with CEOs or high-level clients.
• Ability to troubleshoot and guide users through technical issues, even during random late-night scenarios.
• Commitment to a job that demands immediate attention, mirroring the urgency of a standard IT Service Desk role but tailored for executive-level support.
• Strong organizational skills to coordinate efficiently and meet the expectations of CEOs who expect prompt and accurate resolutions.

Work Schedule: 

This is a full-time, pivotal role in our organization. Onsite hours are Monday through Friday, 8am – 5pm. On-call (nights/weekends) will be limited to supporting the executive team, only (infrequent). 

Schedule:

• 40 hours/week
• Monday to Friday
• EDT/EST Working Hours

Benefits:

• 401(k)*
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location:

• Onsite and Travel