Customer Service Representative

Overview

Vitro is the largest glass manufacturer in the Western Hemisphere and the largest glass producer in North America.  Vitro’s glass products can be found in some of the most iconic vehicles on the road, in countless buildings and homes around the world, and in billions of glass containers produced every year.  With more than 14,000 employees worldwide, we have expanded our global footprint and cemented our leadership role in the industries in which we operate. 

At Vitro, we redefine the power of partnership to create value and innovative glass solutions for our customers and communities. Together, we will realize the full potential of glass to shape how we move, build, and live in the future.

Vitro takes active steps to protect the environment and supports several initiatives that promote protection of the environment and reduction of energy consumption in the glass manufacturing process. Our products and technologies reduce energy consumption and emissions in buildings and vehicles, and we minimize the use of natural resources in manufacturing.  Together, we have the power to make more than glass. We can make the future a brighter place for years to come.

The purpose of the Customer Service Representative role is to support Vitro’s clients and the site's Office Administrator & Sales Director via customer management. This is an entry level position with no direct or indirect reports, but is responsible for 60-70 internal and external customers in an office setting using standard office equipment. 

This position is based out of Laredo, TX and may require minimal travel to Vitro sites within Texas.

Responsibilities

·       Assist with ongoing customer support relations; respond to customer’s requests including pricing, inventories, deliveries, and release documents from warehouses.

·       Coordinate with warehouses on customers’ deliveries.

·       Process customer orders and follow up until released, shipped or delivered and invoiced.

·       Provide ongoing customer support service and active participation in customer issue resolution.

·       Maintain customers’ database and quality control documentation in coordination with Sales Office Administrator.

·       Maintain customers’ files daily.

Qualifications

·       Ability to lift 25-50 pounds occasionally

·       Able to work at a computer for 4-6 hours

·       Excellent written and verbal communication skills

·       Experience with client interactions

·       Some knowledge of SAP helpful but not required

·       Microsoft office applications such as Excel, Word, Power Point, Outlook, etc.

·       Strong analytical capabilities and critical thinking skills 

·       Strong multitasking skills

·       Maintain an active and robust project pipeline

HS diploma required Undergraduate or graduate, beneficial but not required.

Must be bi-lingual in English and Spanish