Call Center Manager
Job Posting for Call Center Manager at Vitus Search Group
We are actively seeking a Call Center Manager to join our large and industry leading organization here in Murray, KY
The ideal Manager will have Call center experience and a strong ability to multi-task
Responsibilities:
- Aids in the development and implementation of processes, which improve / drive efficiencies and quality within the department
- Create, implement, run, and analyze daily, weekly, and monthly reports, which track Key Performance Indicators (KPIs)
- Daily leadership of employees who use a proprietary system to process orders from multiple different channels (Live Call, Chats, Website Orders, and Interactive Voice Response (IVR)
- Ensure all KPIs are measurable and achievable and align with company standards
- Ensure all productivity standards are met in a timely manner through measuring and monitoring
- Evaluate staffing levels and make recommendations for additional staff as needed
- Gather and analyze information in order to provide recommendations on various issues
- Identify individual, team training needs, and assist in developing plans for immediate and long-term performance improvements
APPLY NOW for a Conversation regarding this position
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Call center: 1 year (Preferred)
- Call center management: 1 year (Preferred)
Ability to Relocate:
- Murray, KY: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for Call Center Manager in Murray, KY
$77,413 to $113,682
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