User Technology Specialist - Onsite

Title: User Technology Specialist - Onsite

Description:

Essential duties include the follow:

Maintains Active Directory including creating computer accounts, making any necessary modifications and changes and the deleting of user accounts.
Hardware Support - Resolves issues related to PC's and peripheral hardware, Printers, Scanners, and Telephones.
Software Support - Installation, maintenance, and troubleshooting of Microsoft Office Applications, Windows 10, Anti-Virus, and business applications.
Develops and applies standard computer images with authorized software to computers to ensure consistent configurations.

MINIMUM QUALIFICATIONS
One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems; OR
One year of experience in telephone station equipment and related telecommunications distribution systems.
Course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.

PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:

Experience with/in:

Remedy Salesforce or other helpdesk ticketing systems.
Supporting more than 200 users and computers in a networked environment.
Training with Microsoft SCCM.
As level 2 helpdesk support.
Overseeing an enterprise computer replacement program.
Mission critical systems.
An Active Directory environment.
Providing audio visual support.
Utilizing a ticketing system to respond and resolve technical requests from end users.
Proficient experience configuring, deploying, and troubleshooting enterprise desktops and laptop computers, printers, scanners, and business applications.

Notes:
100% on site
8:00 AM - 5:00 AM
Hours/Week : 40
Shift : Day

Mandatory skills:

telephone station equipment, telecommunications distribution systems,
Remedy Salesforce, helpdesk ticketing systems,
Microsoft SCCM, Active Directory,
computer replacement program, audio visual support,
desktops, laptop computers, printers, scanners, business applications, PC, peripheral hardware,
Microsoft Office Applications, Windows 10, Anti-Virus, business applications,
computer images, computer accounts

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Rajkamal Krishnamoorthy

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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