What are the responsibilities and job description for the Operations Coordinator position at Vivex Biomedical?
Job Details
Job Purpose
Coordinate the ordering, receipt, processing, and placement of allograft tissue orders from suppliers, customers, and/or distributors of the tissue bank. This includes demonstrating exceptional customer support to all customers of Advanced NuMed Technologies in every aspect of this position.
Duties and responsibilities
1. Responsible for the invoicing of all allograft shipments as well as fielding all customer requests by phone, email, and fax communications.
2. Responsible for creating, maintaining, and fulfilling customer backorders in a timely manner or as when product is available for distribution.
3. Performs accurate data entry into our order management software (Fishbowl) as it relates to customer orders, inventory receipts, and tissue utilization reports for tracking all locations of tissue.
4. Monitors inventory for approaching expiration dates and preparing all quarantined items for scheduled pickups.
5. Checks tissue in and out of Fishbowl for walk in sales representatives.
6. Works closely with third party distributors to provide assistance in storing, tracking, and invoicing their tissue.
7. Makes emergency deliveries to local hospitals as needed.
8. Responsible for making sure the office is stocked with necessary supplies, remains clean and organized, and coordinating any repairs or maintenance that is needed.
9. Assists with inventory counts and reconciliation on a regular basis.
10. Provides assistance to Quality Assurance to ensure all documents and records are properly stored.
11. Performs Quality Control tasks as needed such as tissue returns, customer complaints, and training for new staff.
Coordinate the ordering, receipt, processing, and placement of allograft tissue orders from suppliers, customers, and/or distributors of the tissue bank. This includes demonstrating exceptional customer support to all customers of Advanced NuMed Technologies in every aspect of this position.
Duties and responsibilities
1. Responsible for the invoicing of all allograft shipments as well as fielding all customer requests by phone, email, and fax communications.
2. Responsible for creating, maintaining, and fulfilling customer backorders in a timely manner or as when product is available for distribution.
3. Performs accurate data entry into our order management software (Fishbowl) as it relates to customer orders, inventory receipts, and tissue utilization reports for tracking all locations of tissue.
4. Monitors inventory for approaching expiration dates and preparing all quarantined items for scheduled pickups.
5. Checks tissue in and out of Fishbowl for walk in sales representatives.
6. Works closely with third party distributors to provide assistance in storing, tracking, and invoicing their tissue.
7. Makes emergency deliveries to local hospitals as needed.
8. Responsible for making sure the office is stocked with necessary supplies, remains clean and organized, and coordinating any repairs or maintenance that is needed.
9. Assists with inventory counts and reconciliation on a regular basis.
10. Provides assistance to Quality Assurance to ensure all documents and records are properly stored.
11. Performs Quality Control tasks as needed such as tissue returns, customer complaints, and training for new staff.
Qualifications
High School Diploma
Minimum of one-year experience in tissue banking and/or customer service required
Any appropriate combination of relevant education, certifications, and/or work experience may be considered.
Working conditions
Position is maintained generally in an office environment but may be required to run administrative errands or visit the local hospitals to transport product to support business operations.