Trainer

Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary :

In the Customer Care Trainer role, you will maintain and update current in-house training programs and delivers training to existing and new hire employees supported by documented training materials.

Primary Responsibilities :

• Formulates customized training around the tasks / skills of positions within Vivint's Contact Centers for new employees
• Delivers training via Microsoft Teams to remote employees.
• Delivers advanced trainings from a remote setting for the development and promotion of specialists on the floor
• Performs quality assessments and makes recommendations for continued developmental training based on those assessments
• Presents content and changes to training objectives to business partners to align on value and initiatives on the call floor
• Take four hours of phone calls each month (preferably in front of your training classes)
• Complete peer observations once a quarter
• Complete self-evaluation once a quarter
• Must be able to train morning classes starting as early as 8 : 00am MST (Mountain Standard Time) and evening classes starting between noon and 3 : 00pm MST, full time, year round
• At regular intervals, rotate into the role of a Performance Specialist to stay current on all floor updates and practices

Required Skills :

• Experience in using Microsoft office software includes Microsoft Office Word, PowerPoint, Outlook, and Excel.
• Knowledge of various learner and communication styles
• Ability to form, lead, and facilitate integrated teams and individuals
• Possesses skills in developing a performance-based work environment with high performing individuals
• Exhibits high degree of flexibility in adapting to a rapidly changing environment
• Strong organizational, analytical, prioritizing and business planning skills including project management
• Excellent written and verbal communication skills to many and varied department and management levels
• Advanced interpersonal skills to effectively work with many diverse learners, build, and maintain healthy relationships with business leaders
• Ability to manage multiple tasks and responsibilities, monitoring sales objectives and results
• Demonstrated written and oral communication skills
• Ability to facilitate / deliver instructor-led training in person and via virtual platforms
• Knowledge and understanding of contact center systems and operations

Required Education / Experience :

• Advanced sales experience preferred
• 1-2 years call center experience, preferably specific to a sales department role
• Leadership experience encouraged
• Proven sales record in training or similar role preferred

Learn about the Vivint Culture and why it is a great place to grow your career!

Here are some highlighted rewards you should ask us about :

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee / Friends / Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical / dental / vision / life coverage & 24 / 7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups

WORKING CONDITIONS :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY :

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.

Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.

Employees must adhere to all written and verbal instructions, promptly report, and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs ".

PDN-9b043c19-0778-406e-9393-47ad7da57fb0

Last updated : 2024-02-23