What are the responsibilities and job description for the Professional Aquatics Service Technician position at VIVOAQUATICS INC?
Description
Company Overview:
VivoAquatics is the leading provider of innovative water management solutions to hotels, resorts, multi-family apartment owners, health clubs, municipalities and waterparks worldwide. Through our SaaS platform, VivoPoint (www.vivopoint.com), we help our clients protect their assets (i.e., guests, equipment, structures), manage costs and help create a joyful guest experience through automation, remote monitoring, virtual support and professional services.
Job Summary:
The service technician plays a key role in helping our clients provide safe and joyful water for residents, guests and members. The role entails performing preventative maintenance on equipment, control systems and network hubs as well as standard maintenance functions across pools, streams, lakes, fountains and other water features. The technician's aim is to meet our clients' expectations in a professional and timely manner.
Essential Functions:
- Completing a professional test of water chemistry (Free Available Chlorine, pH Balance, Total Alkalinity, Cyanuric Acid, Calcium Hardness and Phosphate levels) and adjusting chemical levels as necessary to balance the water chemistry.
- Upload chemical readings into VivoPoint software application and recording any service issues that require additional escalation.
- Complete standard services: Brush and clean tile, run vacuum, skim water, empty skimmer baskets, backwash etc.
- Inspect all equipment to ensure that all is in working order. Repair and/or report all equipment troubles discovered during the inspection process through the VivoPoint application.
- Calibrate our controller systems and assist in resolving controller alarms or network connection issues.
- Clean chlorine injectors.
- Assist in recommending solutions to improve water quality to create a safer environment for clients' guests.
- Ensure equipment and equipment rooms are cleaned and organized, and maintain chemical inventories.
- Demonstrate extreme professionalism through appearance, work performance, behavior, and communication at all times.
- Responsible for checking in with the clients as needed and answering any and all questions they may have about their service or status of pending work orders.
- Responsible for checking in with their direct account manager on a daily basis.
- Responsible for knowledge of management company policies and property community policies.
Requirements
Knowledge, Skill and Experience Requirements:
- Minimum Education Required: Diploma or equivalent
- Minimum Experience Preferred: 1 years of experience in commercial aquatics preferred
Skills Required:
- Strong work ethic and excellent customer service skills.
- Ability to work independently with little supervision.
- Strong organizational and excellent time management skills.
- A self-starter with a sense of urgency to service pools thoroughly and efficiently, with a high degree of care towards client satisfaction.
- High degree of integrity and professionalism.
- Must be able to lift and/or move up to 75lbs.
Other Requirements:
- Valid drivers license that has been valid for at least 2 years
- Must be over the age of 21
- Ability to communicate effectively in English
- Successfully pass a thorough background check
- Successfully pass a thorough DMV/driving record check
Benefits:
- Medical
- Dental
- Vision
- Life
- Long-term Disability
- Paid Vacation
- Paid Sick Time
- Company Vehicle with fuel card
Job Classification:
- Full-Time
- Hourly, Non-Exempt
