What are the responsibilities and job description for the VIP Desktop Technician position at Vminds technologies Inc?
Job Title : Desktop Technician - VIP support
Location: Monterey Park, CA 91754
Duration: Long term
Job Type : Contract (We can consider - W2 / C2C )
Responsibilities
Troubleshoot and resolve issues related to Office 365
● Image and install software on Windows, and Apple laptops/desktops
● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Collaborate with cross functional teams to properly onboard incoming new hires
● Ensure that hardware is properly assigned and updated into our management system
● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
● Ensure that resolutions are consistent with company standards and policies
Must be available for 24/7 on-call support
Requirements:
● Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
● Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
● Experience with imaging windows 10 OS.
● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
● Experience in using PC-based word processing, presentation, and e-mail software preferred
● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
● Outstanding customer service and interpersonal skills
● Excellent organizational skills and ability to prioritize tasks among many competing requests
● Experience working in or supporting a call center or help desk environment
● MCP, A Certifications, and/or knowledge of UNIX systems is a plus
● Aptitude for learning
● Excellent oral and written communication skills
● Ability to work in teams and in a team environment
● Ability to work in a fast paced and high expectations environment while remaining calm and professional
● Able to lift up to 50 lbs
Job Type: Contract
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
