House Manager FT

Description

Overview:

House Manager (Full-Time)  

Are you looking for a job that pays you to make a difference?  Do you have a passion for helping others?  If so, Volunteers of America Oklahoma (VOAOK) may be the right organization for you.  Join our dedicated and talented team and make a personal, and fulfilling, contribution to the lives of the people we serve.

Job Summary:

We are looking for a House Manager to join VOAOK. As House Manager you will support individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. The House Manager is also responsible for ensuring compliance with regulations, agency, state, and federal policies; and the quality services provided.  This will be accomplished by monitoring, reviewing, auditing, documenting, and analyzing data. The House Manager must utilize professional discretion and appropriately represent the agency in an effective leadership role.

Job Duties and Responsibilities:

• This position regularly requires long hours and frequent evening, weekend and holiday work.
• Must adhere to the company’s attendance and punctuality policies.
• Responsible and accountable for the operational success of the residence assigned, which includes, but is not limited to:  Satisfaction of people supported, successful outcomes per individual planning, and successful audit, spot check and survey performance of the teams assigned to that home/individual.
• Ensure staffing coverage as required for home assigned.  Though the Program Coordinator is available to assist you in identifying coverage, it is your responsibility to staff the home until a proper replacement arrives. 
• Serve as the first point of contact for emergencies and urgent questions.
• Maintain productive and professional relationships with service recipient families, co-workers, state and federal case management personnel.
• Need to be familiar with Volunteers of America of Oklahoma and DDSD policies.
• Understand and be familiar with household budgets, petty cash, personal funds, service recipient’s check stubs, authorizations and staffing schedules.
• Ensure prudent financial spending occurs and all appropriate documentation regarding expenditures meets policy requirements.
• Responsible and accountable for the leadership of assigned staff.  This leadership includes, but in not limited to: 
  • Ensuring the timely and proper communication of all information required for direct support staff (scheduled training, renewal of driver’s licenses and insurance, job postings, policies and procedures, work schedules and changes, etc.). 
  • Provide ongoing coaching, support, and counsel to assigned staff.
  • Taking disciplinary action when required.
  • Resolution of issues within service recipient homes.
• Will respond to all allegations of abuse and neglect, Office of Client Advocacy (OCA) and case management inquires within the timelines established.
• Will respond to and correct issues identified by Quality Improvement and provide problem root cause analysis and corrective action as requested.
• Develop service recipient’s basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
• Ensure staffing levels meet the requirements of the service recipient's Plan, with staff trained per state and organization policies. 
• Ensure records are maintained per DDSD and organizational policies.
• Ensure basic household requirements are always in place, including:
  • utilities and phone service;
  • furniture;
  • food supplies that meet the service recipient's nutritional needs;
  • linens;
  • personal items;
  • adaptive equipment; and
  • prescription medications;
• Assist in the development and implementation of long and short-term goals for service recipients, as developed by the Personal Support Team, under the supervision or direction of the Program Coordinator.
• Develop and maintain a positive and effective relationship with service recipients, families, staff, administration, case management, and other service providers and assist in coordinating with any and all their needs concerning service recipients.
• Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).
• Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).
• Coordinate and maintain service recipient's schedule (e.g., doctor appointments, and job).
• Coordinate service recipient’s participation in leisure and recreational activities with assistance from the service recipient.
• Maintain records and complete paperwork as required by Volunteers of America of Oklahoma and the Oklahoma Department of Human Services’, Developmental Disabilities Services Division (DDSD) (e.g., timesheets, mileage, petty cash, medication logs, service recipient progress notes, visitor logs, Incident Reports).
• Adhere to service recipient's behavior and health management plans (e.g., administration of medication, use of behavior modification techniques, dietary restrictions).
• Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others.
• Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.
• Manage service recipient’s and agency's funds per Volunteers of America of Oklahoma policies and procedures.
• Serve as a good role model for the service recipient.
• Maintain current certification and attend training per Volunteers of America of Oklahoma and the service recipient’s Individual Plan.  (e.g., CPR, First Aid, MAT, Bloodborne Pathogens, and all other training required by Volunteers of America of Oklahoma policies and procedures, or service recipient’s specific needs).
• Use various medical equipment (blood testing equipment, gastrointestinal tubes, etc.), communication devices (books, picture boards, hearing aids), transportation devices (vehicle, wheelchair, wheelchair lift), and domestic appliances (range, oven, vacuum cleaner, washing machine, clothes dryer, etc.).
• Must schedule, coordinate & assist service recipient with in person and virtual healthcare appointments.
• May be assigned collateral duties such as Health Care Coordinator.
• Other duties and responsibilities may be assigned

Qualifications

Required Qualifications:

• 18 years of age or older.
• Must have and maintain a working telephone contact number.                                                  

• Possess a valid Social Security Card.
• Possess a valid Oklahoma Driver’s License.                                                           
• Have reliable transportation.
• Have proof of current liability auto insurance (your name must be on the policy).

• Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.
• Ability to handle sensitive issues while protecting others' welfare.
• Ability to exercise patience, understanding, creativity, and flexibility.
• Ability to work long hours, evenings, weekends and holidays, as needed.

Work Environment:

This is an on-site position. Most work is done in the service recipient’s home and will vary by the home and service recipient.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to walk, stand, sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move objects weighing up to 10 pounds and occasionally lift or move objects weighing up to 50 pounds.  Frequent pushing and pulling (vacuums, wheelchairs, van doors, etc.) is also required.

Experience:

Experience providing services to people with intellectual and developmental disabilities is preferred.

Education:

Possess a high school diploma or GED is preferred.

What we offer:

• A Collaborative Team Environment
• A Culture of Acceptance and Support
• Professional Development
• Employee Discount Program
• Healthcare Benefits
• Disability and Life Insurance
• Paid Time Off

Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS

What are you waiting for?  Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at www.voaok.org.

About Us:  VOAOK is a ministry of service dedicated to helping Oklahoma’s most vulnerable including veterans, the aging, the homeless and the disabled.  Our core strengths focus on providing safe, quality, affordable housing and supportive services to help individuals meet their basic daily living needs, thereby achieving steadily improving individualized levels of greater self-sufficiency. 

To learn more about Volunteer of America Oklahoma’s commitment to Diversity, Equity and Inclusion, click on the following link:  #DEIatVOAOK 

EOE, including disability/vets