Cross Divisional Operations Manager

VOICE Charter School (http://www.voicecharterschool.org/) is an elementary and middle school located in Long Island City, Queens that serves about 650 students across grades K-8. We are located just minutes from Manhattan (two stops outside of Manhattan on the F, N, and W train lines) and Long Island City’s growing waterfront district, thriving arts community, and rapid residential growth. We are looking to identify extraordinary educators and administrators committed to urban education who wish to join a dynamic professional learning community.

Our mission is to create a safe and healthy learning environment that will nurture, motivate and challenge all of our children to achieve the highest level of academic excellence and to develop into mindful, responsible, contributing participants in their education, their community and the diverse society in which we live.

What makes VOICE different?

At VOICE, it’s not just about the music. It’s about the people. It’s about what you can be. It’s about using your passion. It’s about relationships. It’s about having the opportunity to choose. It’s about caring enough. It’s about each individual child and adult.

We believe in efficacy. At the core of our academic culture is the idea that all students are capable of doing well in any discipline. At VOICE, all students will learn – being smart is not something that you are, it is something you become. At VOICE, you will be pushed to become more.

We support and develop the effectiveness of our teachers. We believe that teachers need time to collaborate to build their practice, so we provide our team with over two hours of planning time a day as well as additional days for collaborative thought partnership and planning during the school year.

We promote participation in music and the arts. As music and art help develop problem solving and critical thinking skills and open children's imaginations, all VOICE students participate in and learn from daily activities in the arts including rigorous choral training. We design our arts-integrated curriculum to bring joy and wonder to the lives of our children, providing them with the skills necessary to forge their own path.

All Staff at VOICE:

• Love and nurture all of our students as they become deeply caring and responsible individuals;
• Take personal responsibility and work collaboratively to ensure that all students achieve and grow, understanding that the performance and progress of our students is directly under our control;
• Ask questions and empower students to exercise curiosity and wonder about the world around them;
• Hold themselves to the highest standards;
• Push and support themselves, their students, and their colleagues;
• Proactively seek and incorporate feedback;
• Help each individual child gain the opportunity to choose what his or her future will be.

Position Responsibilities:

The Cross Divisional Operations Manager supports a safe and healthy learning environment that nurtures, motivates and challenges students to  achieve the highest level of academic excellence and to develop into mindful, responsible, contributing participants in their education and communities by helping to ensure the success of student programming in the Division: from student events, concerts, ceremonies, field trips, and other activities, to special programming which may engage parents, faculty, and staff.

Major Responsibilities:

I. Testing
a. In collaboration with school leaders, ensure successful planning and implementation of
student assessments for the Upper Elementary Division.

II. Scheduling
a. Oversees Upper Elementary schedule and responsible for updating and communicating
any changes made to schedule during the school year.
b. In partnership with Upper Elementary Leadership team, creates and communicates
coverage schedule for Upper Elementary division (call-outs, lateness etc

III. Lunch Management
a. Coordinates with Central Operations/Food Services teams to ensure lunch is distributed
to Upper Elementary students in a timely and efficient manner.

IV. Bussing
a. Troubleshoots any/all bussing issues for the Upper Elementary Division.
b. Escalate any/all issues to Sr. Operations Manager, Upper Elementary Leadership team
and Principal/Executive Director (when necessary)
c. Responsible for communicating any and all alerts/updates to families in a timely manner.

V. Communications
a. Develop and implement mass communications strategy for parents/families/guardians,
which may include but is not limited to weekly newsletters, recorded calls, calendars,
student permission slips, and flyers.
b. Coordinate, create and distribute the Weekly Circular for the Upper Elementary School
Division(s)

VI. Student Programming
a. In collaboration with pedagogical leaders and faculty, plan and execute operations for
school-day and after-school student events, which may include but is not limited to
music concerts, ceremonies, field trips, family academic events, dances, game nights,
class photos, and other activities to foster student culture.
b. Provide day-of support for student events as needed
c. Develop and implement communications with parents/families/guardians regarding
student events and field trips
d. Assist with various student-facing responsibilities, including but not limited alternative
recess, lunch/recess, and lunch scanning.

VII. Team Support
a. Perform clerical duties as may be needed, including but not limited to; coordinating
meeting logistics, drafting agenda, taking meeting minutes, filing, copying, answering
phone calls, fielding general inquiries, submitting purchase requests, others
b. As member of the Division Ops Team, provide support for student-facing and other
pedagogical tasks to ensure successful school operations, which may include but not is
limited to supporting reception, bussing, arrivals, other student-facing school ops tasks
c. May be assigned to special projects and provide back-up support to other teams and/or
school events as may be needed to ensure school operations run smoothly
d. Serve as primary back-up for and provide support to the Elementary Assistant
(Receptionist), including but not limited to answering incoming calls, fielding inquiries,
greeting visitors, supporting w/ student behavior management in reception area
e. Work with the Recruitment & Selection Specialist to place orders for temporary office
staff; may project-manage temporary office staff

VIII. Translations and Interpretations
a. Provide interpretation during IEP meetings, teleconferences, parent-teacher conferences
b. Provide translation services for letters, report cards and other miscellaneous documents

Position Qualifications:

 Educational Background and Work Experience

• Bachelor’s degree from an accredited college or university
• 3-5 years of experience working in administration, operations, events planning, and/or communications with increasing responsibilities and proven achievements
• Preferred: Master’s degree in a related field from an accredited college or university
• Preferred: Experience managing and developing individuals on a team
• Preferred: Experience working in a nonprofit organization or school

Knowledge, Skills and Abilities

• VOICE’s mission, vision, values and culture
• Effective skills in self-management including but not limited to meeting deadlines, effective prioritization of tasks, self-organization, managing up, and efficient time and task management
• Ability to gather and analyze data using defined and differentiated processes
• Tact and sensitivity, including but not limited to adhering to confidentiality obligations such as mandated reporting as part of child protection
• Ability to build strong and effective collegial relationships as part of an interdisciplinary team of educators and administrators
• Ability to build warm individual relationships with students
• Ability to communicate and build relationships effectively and appropriately with diverse range of individuals, including but not limited to current and prospective students and families, colleagues, other teams and divisions, and external partners
• Staff-Wife Competencies for Managers:
• Effective Self-Management, including but not limited to: Prioritizes time and tasks effectively; Builds relationships with others; Practices continual self- development; Demonstrates effective problem solving; Exercises complete ownership over tasks; Takes initiative; Navigates ambiguity with ease
• Effective Project Management, including but not limited to: Manages up; Proactively engages clients and consultants; Reflects on and incorporates feedback; Engages in thoughtful, strategic, and creative envisioning; Exercises complete ownership over projects; Delegates and holds project helpers accountable for results; Focuses on product and process
• Effective People and Team Development, including but not limited to: Sets clear and stretch outcomes for team; Assesses team progress and holds team accountable for results; Manages conflict within and across teams; Provides continuous support and coaching to team; Motivates and inspires others; Builds relationships across team; Maximizes team resources effectively

• Content-specific:

• Strong skills in program administration, complex project management, and/or budgeting
• Strong relationship building skills

Behavioral Characteristics

• Wonder, care, and efficacy
• Commitment, authenticity, and passion 
• Critical thinking, including communication, analytical and strategic strengths
• Strong sense of personal responsibility, including discipline, self-accountability, self-initiative
• Sensitivity to environment, including humility, empathy and kindness

Compensation and Benefits: Compensation is competitive and based on experience.  We offer a comprehensive benefits package, including participation in the TransitChek program and partial reimbursement for monthly commuting expenses, gym reimbursement, cultural enrichment reimbursements, frequent access to baked goods, and many opportunities to get to know your VOICE colleagues!

VOICE Charter School is an Equal Opportunity Employer. In its employment decisions, VOICE does not discriminate on the basis of an applicant or employee’s race, color, religion, sex, gender, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, unemployment status, or any other status protected by law.