What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Volto Consulting?
- Representatives have developed a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.
- Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
- Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, customer satisfaction and customer retention.
- Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information and or trouble shooting.
- Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services and products.
- Only the most complex customer inquiries may be passed to higher level Call Center Representatives with at least 3-5 years experience .
Job Types: Full-time, Contract
Pay: $17.00 - $20.00 per hour
Schedule:
- Monday to Friday
Application Question(s):
- Please share you email address and contact number
Experience:
- Customer service: 3 years (Required)
Language:
- English & Spanish (Required)
Work Location: One location
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