Residential Coordinator - Service Coordination

• Ensures that the resident’s voice is heard, and when appropriate the resident’s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards. 
• Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. 
• Monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of the residents. Assists in relocating residents as needed and securing emergency housing. 
• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness documentation and disability documentation. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. 
• Handles crisis situations in a calm and professional manner, and reports critical incidents promptly as required. Observes residents’ behavior and intervenes when necessary.  Takes appropriate action in dealing with critical incidents.
• Conducts building walk-throughs and assists residents with accessing the building.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Serves as coordinator for holiday projects and other special projects as assigned.
• Assists in supervision of volunteers during shifts worked.
• Maintains regular front desk duties that include but are not limited to: answering phone calls, taking message, accepting donations, handling mail, etc.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to their team.
• Attends staff meetings and training as scheduled.  
• Completes all necessary paperwork, including all logs during shift.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that resident(s) has an active voice in programming.

• Associates Degree in a related area or the equivalent.
• One year direct human service experience.
• Good organizational and planning skills; works well as part of a team.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.

• Experience working with individuals experiencing: chronic homelessness, severe and persistent mental health concerns.
• Residential experience and/or milieu management. 
• Crises intervention skills.

• Strong written, oral, and interpersonal communication skills. 
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organization skills.

• Ability to be single-staffed while in the facility while having the responsibility for the safety of residents.
• Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
• Some lifting is required, but should rarely exceed 25lbs.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange),  Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

• Residential Coordinator position has both full-time and part-time, depending on their position. The part-time Residential Coordinator position is Saturday and Sunday 4 pm – 12 am. The full-time Residential Coordinator position is Monday through Friday 4 pm – 12 am. 
• While Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift. 
• All full time staff are considered “essential staff,” requiring to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR. 
• All full time staff are also required be on the on-call rotation. This may result in being on-call approximately every 4-6 weeks. During on-call, all staff are required to answer calls for coverage issues for an entire seven days (Friday at 5pm until the next Friday at 5pm). This may require coverage of shifts at all residential facilities. There is a $100 stipend as compensation for being on call plus any overtime worked.
• Brandon Courtyard is staffed year round.

• Paid Holidays.
• Paid Time Off.
• Volunteer/Wellness Day.
• Tuition Assistance.
• Pension and 403b Retirement Plan.
• Health, Dental, Vision, Pet Insurances.
• Life Insurance (Including Accidental Death & Dismemberment).
• Accident Insurance.
• Short Term & Long Term Disability.
• Employee Assistance/Work Life Balance Program.
• Employee Discount Program.
• LifeLock with Norton.

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