Case Manager Lead ESG Shelter Long Beach

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

LONG BEACH ESG

The shelter will provide safe, low-barrier housing open to participants 24/7/365 to provide those who are homeless in Long Beach with a place where they can sleep safely, spend the day inside and be engaged by VOALA staff and partner providers to build rapport and progress towards housing stability.

The target population is adults who are homeless, including single adults and couples. The program will be available to serve diverse sub-populations, including LGBTQ, Veterans, individuals with physical disabilities, individuals with healthcare needs, individuals with behavioral health challenges, individuals with SUD challenges, chronically homeless individuals, and couples.

JOB SUMMARY AND PURPOSE

The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of Long Beach ESG clients.   This includes assisting case managers in: assessing and reassessing household needs, educating households on Long Beach ESG and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.  The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Assign and monitor case load of team:
  1. Review daily referrals and screenings of potential clients.
  2. Designates clients to case manager for intake and ensures all supporting documents are verified
  3. Provides information and referrals for callers and walk-ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  1. Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
  2. May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
  1. Review cases with Program Coordinator and Case Management Team
  2. Audit case file on a regular basis for completeness and accuracy
  3. Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  1. Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
  2. Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
  1. Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s Degree (Social Work or related) or a combination of education and relevant experience (two years’ total).

EXPERIENCE:

• Minimum of 2 years of experience as a case manager;
• Proven Leadership ability 

KNOWLEDGE:

• Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

• Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use.

SKILLS AND ABILITIES:

• Mastery of case management skills in social services delivery.
• Able to organize and schedule team’s caseload, support efforts of junior case managers.
• Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Strong Communication Skills in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Proven leadership qualities; Dependable, collaborative, prompt, positive mindset, flexible, organized
• Build rapport with those encountered in all aspects the work day.
• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and VOALA procedures
• Expertly apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• 3 years of experience working with target population
• Experience in supervision or lead role preferred 
• HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.