What are the responsibilities and job description for the Clinical Case Manager Lead FSC position at Volunteers of America Los Angeles?
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
HOLLYWOOD FamilySource CENTER
Family Source Centers (FSC) provide a continuum of core services designed to assist low-income families become self-sufficient by increasing family income and academic achievement for youth and adults. The Centers are one-stop community centers that offer a host of social, educational, work, and family support services, including multi-benefit screening, pre-employment and employment supports.
A partnership with the City of Los Angeles, the Hollywood FamilySource Center (FSC) has two primary goals:
- Increased Family income - as measured by employment, wage increase, and access to other economic resources to benefit the household;
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Increased Academic Achievement– as measured by improved academic performance, improved English and STEM grades, improved school attendance, improved work habits, and progress toward completion of –
- A-G requirements
- High School Diploma/GED
- ESL certificate
JOB SUMMARY AND PURPOSE
The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentor the junior staff. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
- Assign and monitor case load of team:
- Review daily referrals and screenings of potential clients.
- Designates clients to case manager for intake and ensures all supporting documents are verified.
- Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan:
- Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required.
- Makes home and field visits to assigned clients weekly.
- Monitors case managers on a regular basis to determine quality and effectiveness of services provided:
- Review cases with Program Coordinator and Clinical Case Management Team.
- Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPPA, local law enforcement requirements).
- Conducts crisis intervention as necessary.
- Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization:
- Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate.
- Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy.
- Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians.
- Develops, performs, and assists with workshops pertaining to program services that meet client needs.
- Attends Court as the client liaison as part of case management.
- Participates and assists with outreach events.
- Other duties as assigned.
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation.
EDUCATION:
- Master's degree in social work, psychology, or counseling from fully-accredited college or university.
- Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage Family Therapist (AMFT).
EXPERIENCE
- Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
- Minimum of 3000 supervised hours working towards Licensure (LCSW or LMFT)
- Proven leadership qualities.
KNOWLEDGE:
- Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
- Knowledge of psycho-social treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety.
- Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma.
TECHNOLOGY SKILLS:
- Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use.
SKILLS AND ABILITIES:
- Mastery of case management skills in social services delivery.
- Able to organize and schedule team’s caseload, support efforts of junior case managers.
- Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative clients.
- Strong Communication Skills in oral and written English language.
- Ability to coach and mentor staff.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
INTERPERSONAL CHARACTERISTICS:
- Client- focused, Proven leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, and comfortable with conflict resolution/mediation.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.