Information Systems Help Desk Associate

Responsibilities

An Information Systems Help Desk Associate is the end user support for all Von Maur systems. Primary job responsibilities of a Help Desk Associate include the following:

-Primary point of contact for problems and requests companywide.  This would include but not be limited to issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs.

-Utilizes the help desk software to diligently track all requests.

-Places service calls with appropriate vendors and is the primary point of contact for vendors responding to service calls.

-Maintains phone system and voicemail configurations for the company.

-Creates and runs special request queries. 

Candidates must be available to work a rotating schedule of day, evening and weekend shifts.

Overview

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 37 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-commerce facility are located in Davenport, Iowa.

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.