What are the responsibilities and job description for the Risk Management Associate (Overnight Shift) position at Vonage?
Risk Management Associate
The Risk Management associate is key in defining and upholding anti-fraud policy, ensuring the profitability of the company. The duties of the role include analysis and implementation of initiatives to detect and prevent fraudulent voice and SMS traffic, account takeovers and subscription and payment fraud behaviors to minimize losses.
Schedule: M/T/W/SA/SU 11:30PM-8:00AM EST
What you will do:
- Identify and monitor sources of fraud across a range of products
- Monitor new accounts for fraudulent behavior
- Run reports and analytics linked to fraud
- Liaise with internal teams to help set appropriate spend thresholds for customers
- Conduct research to validate traffic or secure account compromises
- Investigate cases of actual or suspected fraud and noncompliance
What you will bring:
- 2-3 years prior experience in Fraud prevention/risk management
- Knowledgeable in anti-fraud techniques and associated practices (AML, KYC)
- Familiar with fraud screening software and management tools
- Experienced in high-volume transaction industries (finance, business services etc.)
- Excellent communication skills in written and verbal forms
- Experience working remotely
- Highly organized
- Highly technically literate
- Excellent attention to detail, and able to juggle multiple tasks in a regularly changing environment
- Comfortable in a fast-paced, global & multicultural environment
- Experienced Excel user (data analytics, SQL / business intelligence tools nice to have)
- Ability to work nights, weekends or overnight
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