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Data center technician

VortalSoft Usa
Richmond, VA Full Time
POSTED ON 5/5/2024

Job description:

Role : Data Center technician (Customer Engineer)

Location : Richmond, VA

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

Responsibilities:

  • Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
  • Maintains inventory and documentation of activity
  • Creates own service tickets, updates, and closes
  • Communicates before and after repair work windows via ticket and email to client
  • Break/Fix

Qualifications:

  • Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
  • Strong problem solving and self-management skills with attention to detail
  • Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
  • Familiarity with ticket-tracking software (ServiceNow preferred)

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work setting:

  • In-person

Experience:

  • Data center technician: 4 years (Preferred)
  • Troubleshooting hardware: 2 years (Preferred)
  • break-fix: 2 years (Preferred)
  • servers: 2 years (Preferred)
  • HP/Dell/lenovo: 2 years (Preferred)

License/Certification:

  • Driver's License (Preferred)

Ability to Relocate:

  • Richmond, VA 23173: Relocate before starting work (Required)

Work Location: In person

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