Customer Service Engineer (Data Center)
Job Posting for Customer Service Engineer (Data Center) at Vortalsoft
Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.
We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.
Responsibilities
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Communicates before and after repair work windows via ticket and email to client
- Break/Fix
Qualifications
- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- 5 years’ experience servicing hardware as specified or utilized in customer environment
Familiarity with ticket-tracking software (ServiceNow preferred)
Job Types: Full-time, Contract
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Computer networking: 1 year (Preferred)
- LAN: 1 year (Preferred)
Security clearance:
- Confidential (Preferred)
Work Location: On the road
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Job openings at Vortalsoft
Somerset, NJ
Full Time
Somerset, NJ
Full Time
Somerset, NJ
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Chicago, IL
Contractor | Other | Temporary
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